Current jobs related to Collections Agent, Part-Time - Montréal QC - BMO Financial Group
-
Agent de Recouvrement
3 days ago
Montréal, QC, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) est un fournisseur unique pour tous les besoins de gestion du crédit et des revenus des entreprises, axé sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité...
-
Collections Agent
4 days ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...
-
Collections Agent
1 week ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...
-
Collections Agent
3 days ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...
-
Agent de Recouvrement
4 days ago
Montréal, QC, Canada Bill Gosling Outsourcing Full time**Location**:Hybrid - Montreal, QC **Job Type**:Full-Time / Temps plein **À propos de nous** Chez Bill Gosling Outsourcing, nous offrons des solutions d'externalisation innovantes et fiables à nos clients. Nous recherchons un **agent de recouvrement (tiers)** pour rejoindre notre équipe à Montréal. Si vous êtes motivé, axé sur les résultats et...
-
Agent de Recouvrement
6 days ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) est un fournisseur unique pour tous les besoins de gestion du crédit et des revenus des entreprises, axé sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité...
-
Agent de Recouvrement
2 weeks ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeJob description: Financial Debt Recovery Limited (FDR) est un fournisseur unique pour tous les besoins de gestion du crédit et des revenus des entreprises, axé sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent...
-
Receivables Agent
4 days ago
Montréal, QC H1C 1G1, Canada Sanimax Full timeYour professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! The Receivables Agent will be primarily responsible for...
-
Commis à La Collection
6 days ago
Montréal, Canada Lanctôt Ltée Full time**COMMIS À LA COLLECTION**: **POURQUOI CHOISIR LANCTÔT ?** Lanctôt est un leader dans la distribution de marques premium dans le sport, le plein air, la lunetterie et la mode, représentant certaines des lignes les plus prestigieuses au monde et offrant des produits exceptionnels à travers le Canada. Avec plus de sept décennies d’expertise et un...
-
Credit and Collections Agent
3 days ago
Montréal, Canada Air Inuit Full time**WHY JOIN AIR INUIT** Are you ready to take your career to new heights? At Air Inuit, we do not just offer flights; we provide essential services that keep Nunavik connected. Whether it is delivering critical supplies or ensuring passengers reach their destinations safely and comfortably, our employees are at the heart of it all. We are looking for...
Collections Agent, Part-Time
20 hours ago
VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO
Customer Shared Services
It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we'll help you gain valuable experience and broaden your skillset.
Promotes teamwork and draws on the strength of each employee.
Working together, we are creating an organization that is built upon and driven by Being BMO and sets the standard for the financial services industry.
Flexible work schedule including possible, work from home position (below)
Working environment that values equity, diversity, inclusion and growth
A High Value at Risk (HVAR) Collection agent is responsible for protecting our value proposition, reducing our assignments to third parties, and maximizing liquidation of the portfolios worked by the team.
To be successful in their role, the individual requires extensive knowledge of BMO Retail lending products and procedures related to collections as well as in depth knowledge of Privacy Legislation and the Collection Act in order to successfully assess and mitigate issues that could potentially lead to Privacy, Legal and or Reputational Risk to the Bank. The agent must also possess strong problem solving, communication and conflict management skills in order to successfully offer customers the highest quality service when applying appropriate solutions. Reporting to the Manager, HVAR, the collection agent will work primarily on high value at risk accounts. Through effective utilization of collection policies and procedures, the HVAR agent will minimize financial losses and strive to maintain good customer relations. In addition to advising customers on payment options. Customer interactions are non-routine and may require research, interpretation of information and the application of diverse collection principles.
Negotiate amicable solutions by utilizing knowledge of debt collection practices, Canadian Privacy and Collection laws and processes.
Utilize sound knowledge and understanding of the terms and conditions of BMO agreements in order to effectively educate customers on their obligations of said contracts.
Act decisively and effectively when dealing with sensitive customer situations
Acknowledge and respond to customer inquiries and escalations and, where appropriate, arrange to provide additional information either through branch, telephone or written correspondence to achieve mutually satisfactory arrangements.
Diffuse irate customers and maintain poise and perseverance in order to effectively manage customer interactions and successfully identify the root cause of issues and provide appropriate solutions.
Determine the root cause of issues and propose appropriate options in order to minimize loss, mitigate overall risk to BMO and preserve customer loyalty, where possible.
Apply advanced thinking in assessing the uniqueness of each situation in making sound decisions that balance the organizations need to minimize risk and losses.
Interview customers and update financial, demographic profiles and security status ensuring documentation is complete and accurate.
Engage the customer in mutual problem solving when dealing with non-routine situational factors to create personal, unique solutions.
Maintain poise and perseverance when dealing with dissatisfied or difficult customers. Utilize highly effective analytic skills to quickly determine the root cause of delinquency and propose appropriate options on individual accounts to minimize loss, mitigate overall risk to BMO and preserve customer loyalty, where possible.
Focus at all times on loss protection to the bank and ensure that every effort is made to preserve the bank's relationship with the customer for this and future transactions, products and services.
Performs other duties and special projects as required.
Identify potential financial, legal, reputational risks and engage management team
Leverage and share best practices and specialized knowledge with teammates and collections organization
Collaborate closely with multiple lines of business within the organization to mitigate risk and improve performance and compliance.
Comply with all applicable BMO and Line of Business policies, standards, guidelines and controls.
Drive the decision making process based on gathered facts, data, observation, and analysis
Leverage networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt collections strategies in response to findings, changes in market conditions and/or legislations.
Research, gather data, analyze, lead and/or provide support, as required and recommend solutions to management.
Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings
Good working knowledge of Bank supported or other software ie: Excel, Word, Microsoft Office etc.
Good working knowledge of Bank Systems ie: Strata, ECP, angular tool, TSYS, Optimizer, MDIF
Good working knowledge of Financial Statements, Bank OFSI standards and Business Recovery Planning.
Good practical knowledge of Business Computer Systems
Excellent knowledge of Collection Processes and Procedures
Knowledge of skip tracing techniques and good skip tracing skills.
Professional and courteous phone manner in order to deal effectively with customers and sensitive situations.
Demonstrated ability to resolve difficult client exchanges through high quality, service oriented interactions.
Location: Virtual
Mon - Fri 8:00 am to 10:30 pm flexibility (weekly rotation of day/evening shifts)
Sat - 8:00 am to 4:00 pm bi-weekly rotation
Sun - 1:00 am to 8:00 pm bi-weekly rotation
Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
