Collections Agent

Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

Due to an increase in performance and market share, we are looking for an experienced bank card collection agent that is **fully licenced with the OPC**.
- Must have third party debt collections experience.
- Must be able to work the required full time, daytime hours.
- We are looking to hire 5 agents to start immediately.
- We offer an excellent salary and bonus opportunities.

Job Type**:Full Time, Permanent, On site (No remote work)**

Job Location**:1117, Ste-Catherine O., Montreal, QC H3B 1H9**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

**Compensation**:Competitive salary and health benefits plus commission and bonuses.**
- Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.

**Qualifications**
- Must have third party debt collections experience.
- Must be bilingual in English and French.
- Must have experience using third-party bank database systems.
- Strong negotiation and customer service skills.
- Consistent follow-through skills.
- Detail-oriented, organized, efficient and able to multi-task in a fast-paced environment.
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook.
- Superior oral and written communication skills.
- Excellent attendance record.

**Benefits**
- Competitive salary, paid training, and a commission structure.
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses.
- Group Benefits (health, life, dental insurance plan - for full time employees).
- Career advancement and promotional opportunities.

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd. would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

**Job Types**: Permanent, Full-time

**Salary**: $3,000.00-$4,000.00 per month

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- Which ethnic group do you identify with?
- Black African: Afro-Caribbean, African-Canadian descent
- East Asian: Chinese, Korean, Japanese, Taiwanese descent
- Latino: Latin American, Hispanic descent
- Middle Eastern: Arab, Persian, West Asian descent, e.g., Afghan, Egyptian,

Iranian, etc.
- South Asian: South Asian descent, e.g., East Indian, Pakistani, Sri Lankan,

Indo-Caribbean, etc.
- Southeast Asian: Filipino, Vietnamese, Cambodian, Thai, other Southeast

Asian descent
- White: European descent Another race category
- Another race category (write-in response)

**Experience**:

- Third Party Debt Collection: 1 year (required)

Licence/Certification:

- OPC Certification (required)

Work Location: In person