System Administrator
3 weeks ago
They will assess system performance, ensure stability, and introduce improvements that enhance functionality, service delivery, and the overall employee experience.
Oversee routine administration of the ServiceNow HRSD platform, including user accounts, roles, ACLs, and application scopes.
Monitor integrations and resolve platform-related issues to maintain strong system performance.
End-User Support
~ Provide day-to-day support for HRSD users, including password resets and assisting with onboarding case/task issues.
Configuration Management
~ Identify, diagnose, and resolve HRSD application errors, integration failures, and issues within the Employee Service Center.
Build and maintain reports, dashboards, and analytics using ServiceNow reporting tools and Performance Analytics to support HR operations.
Coordinate, test, and implement system upgrades, patches, and hotfixes while minimizing service disruption.
3–5 years of experience as a ServiceNow System Administrator or Developer with hands-on expertise in the HR Service Delivery (HRSD) suite.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – HRSD (CIS-HRSD)
Technical Skills
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