Automotive Parts Customer Service Specialist
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Deliver expert automotive parts service at O'Reilly Auto Parts while matching alphanumeric sequences and assisting retail and installer customers. Bilingual candidates are encouraged.
As a Parts Specialist, you will provide friendly service in stores and by phone while supporting management and installer service specialists. The work includes looking up parts, quoting prices, recommending related items, processing transactions, and completing operational tasks. Familiarity with automotive parts, cataloging, automotive sales, or service is desired.
Key Responsibilities:
- Greet retail customers and assist with merchandise selection
- Answer calls, look up parts, and quote prices
- Maintain cash drawers and process customer transactions
- Process returns, exchanges, and customer complaints
- Stock shelves, update planograms, and complete inventory tasks
Requirements:
- Provide outstanding, friendly, professional customer service
- Quickly match alphanumeric sequences accurately
- Multitask with phone and in-store customers
- Automotive parts, cataloging, sales, or service familiarity desired
- ASE certification or Spanish fluency desired
Use automotive parts knowledge, accurate service, and customer care to support O'Reilly Auto Parts retail and installer customers.
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