Field Service Representative I

Position Summary Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician. At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks. Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. What you'll do as a Field Service Representative Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues/problems. Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.). Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc. Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate promptly and efficiently with Customers providing informative status updates. Be a positive ambassador for STERIS at Customer sites. The Experience, Skills and Abilities Required Required High school diploma or GED or Diplôme d'études secondaires (DES) with 2+ years of experience in a mechanical/technical role. Bilingual in both English and French. Must have a valid provincial driver's license with acceptable record and must maintain all required vaccines. Ability to travel to the USA for training. Ability to work flexible hours (at times outside "normal business hours") and travel as required (25%). Strong technical, organizational, problem-solving and troubleshooting skills. Excellent verbal and written communication skills. Experience with navigating a computer and exposure to Microsoft Office programs. Comfortable working independently without supervision. Flexibility to handle multiple, changing priorities. Willingness to work in a hospital setting that may include visibility to emergency trauma. Preferred * College diploma/degree What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Market Competitive Pay 3 weeks vacation and (12) added holidays Excellent Healthcare, Dental and Vision Benefits Company Vehicle Company Cell Phone/Laptop Tools, Equipment, Uniforms provided Long/Short Term disability coverage Retirement plan with company match Excellent opportunities for advancement and stable long-term career