Bilingual (English & French speaking) Customer Care Representative

2 weeks ago

SaintHubert QC, Canada Alterfina Full time

Founded in 1992, Track Garantie Inc. specializes in mechanical protection for vehicles and stands out for its personalized and human approach. Track Garantie is a trusted partner for automotive dealers in Quebec.
With this comes a growing need to hire new employees who are fully bilingual.
Are you a customer service agent with a passion for the automotive industry?
We are looking for a passionate Customer Service Agent to join our team. This person will be responsible for managing and assessing claims related to extended warranties for motor vehicles and recreational vehicles. He or she will analyze claims, evaluate their compliance with contractual conditions, and ensure optimal management of customer files to guarantee customer satisfaction and compliance with extended warranty commitments.
Customer communication:

Respond to incoming customer calls regarding their extended warranties
Guide customers through the claims or service request process
Enter and update customer information in our management system
Collaborate with other departments (claims, technical support, sales) as needed
Manage disputes related to extended warranties, negotiate appropriate solutions with customers, insurers, or partners to resolve issues satisfactorily.


~ Identify recurring issues or anomalies in extended warranty claims and propose solutions to improve the process.

Monitoring and updating knowledge:

~ Qualities required to thrive in this role

A customer-focused attitude with excellent listening skills
Proficiency with computer tools and management systems (CRM)
Excellent communication skills in French (and English, an asset depending on the position)
Experience in a call center or customer service (an asset, but not required—we provide training)
High school or college diploma or equivalent (training in mechanics is an asset).


~2 to 3 years of customer service experience.


~ Strong customer service skills and ability to quickly establish trust with customers.


~ Ability to listen to customers and merchants to fully understand the issue.


~ Good computer skills.
Bilingualism, both spoken and written (communication in French is very important as our team is predominantly French-speaking, but communication in English is essential as we now serve a growing English-speaking clientele).
Work in a dynamic and innovative environment offering great opportunities for ongoing training, professional development, and career advancement.
Enjoy free access to an online doctor 24/7.
Want to take on this challenge and contribute to our growth projects?

  • Bilingual Customer Care Specialist

    2 weeks ago

    Saint-Laurent, Canada HOYA Vision Care Full time

    **SUMMARY** This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. Positive intention and positive language are used to communicate effectively with our broad range of customers **JOB RESPONSIBILITIES** - Receive and handle incoming customer calls....

  • Bilingual (French-english) Billing Representative

    2 weeks ago

    Saint-Laurent, Canada Canon Canada Full time

    **Bilingual (French/English) Billing Representative** As a Bilingual Billing Representative you will be responsible for collecting meter readings for billings and perform related administrative tasks in order to maximize service revenue. **Key Responsibilities** - Collect meter readings from customers to bill service contract - Contact customers when...

  • Bilingual Customer Care Representative

    3 days ago

    Saint-Laurent, Canada CAMP Systems International Full time

    **Overview** CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus”...

  • Customer Care Representative

    5 days ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Bilingual Customer Service Representative

    5 days ago

    Saint-Laurent, Canada CAMP Systems International Full time

    **Overview** CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus”...

  • French/ English

    3 weeks ago

    La Baie, QC, Canada STAS Full time

    At STAS, we believe in the power of innovation and collaboration to transform the industry. Through our equipment, we accelerate the progress of our clients in the industrial sector so they can improve their efficiency and sustainable impact on society. Fun : We are a passionate team that respects the balance between work and personal life. Family : STAS...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montréal, QC, Canada Manulife Financial Corporation Full time

    The Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers. You'll love working with us because we make it easy to start your career in a supportive...

  • Customer Service Representative

    3 weeks ago

    Montréal, QC, Canada Manulife Financial Full time €37,425 - €62,375

    Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.Join Our Team as a Bilingual Customer Service Representative – Individual InsuranceThe Canadian Contact Center is looking for...

  • Customer Service Representative

    3 weeks ago

    Montréal, QC, Canada Manulife Financial Full time €37,425 - €62,375

    Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.Join Our Team as a Bilingual Customer Service Representative – Individual InsuranceThe Canadian Contact Center is looking for...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, QC, Canada Manulife Full time

    In our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and...