Current jobs related to Information Technology Help Desk Technician - Calgary AB - VUE IT INC
-
Information Technology Help Desk Technician
4 weeks ago
Calgary, AB, Canada VUE IT INC Full timeCompany Description VUE IT INC is an innovative information technology company based in Calgary, Alberta, Canada. We specialize in providing tech solutions to clients, specifically in the veterinary healthcare field. Our fresh approach allows us to cater to the unique needs of our clients, ensuring they receive top-notch IT support. We aim to maintain high...
-
Information Technology Help Desk Technician
4 weeks ago
Alberta (AB), Canada VUE IT INC Full timeCompany DescriptionVUE IT INC is an innovative information technology company based in Calgary, Alberta, Canada. We specialize in providing tech solutions to clients, specifically in the veterinary healthcare field. Our fresh approach allows us to cater to the unique needs of our clients, ensuring they receive top-notch IT support. We aim to maintain high...
-
Information Desk Technician
4 days ago
Calgary, Canada SAIT Full timeThe **Student Services** department’s role in student success is to create a culture and environment that unleashes the full potential of all the students at SAIT. Our primary goal is to support Student-First Culture, by focusing on student success and mobilizing all campus community members in this shared goal. **The Opportunity** The Reg Erhardt...
-
Information Technology Analyst
1 week ago
Calgary, Canada Supreme Security Full time**Company Overview**: Supreme Security is a trusted provider of integrated security solutions, including alarm systems, CCTV surveillance, video monitoring, cloud services, and access control. With over 35 years of experience serving residential and commercial clients in the **Calgary**area, we focus on delivering reliable, high-quality technologies to...
-
IT Help Desk Technician
2 weeks ago
Calgary, Canada Logel Homes Full timeJoin our team as an IT Help Desk Technician and be the driving force behind seamless computer operations. As the go-to problem solver, you'll prioritize, resolve, and document end user help requests. From provisioning cutting-edge technology to assisting in network and server management, you'll play a pivotal role in our IT success. As the go-to problem...
-
IT Help Desk Manager
2 weeks ago
Calgary, Canada Fastco Canada Full timeStatus: Full-time, Permanent Position | Location: Vaudreuil-Dorion, QCReport To: Director of Information Systems | Service: Information SystemsOVERVIEWReporting to the Director of Information Systems, the IT Help Desk Manager will oversee the daily operations of our help desk, manage escalations, ensure compliance with service-level agreements (SLAs), and...
-
IT Help Desk Manager
1 week ago
Calgary, Canada Fastco Canada Full timeStatus: Full-time, Permanent Position | Location: Vaudreuil-Dorion, QCReport To: Director of Information Systems | Service: Information SystemsOVERVIEWReporting to the Director of Information Systems, the IT Help Desk Manager will oversee the daily operations of our help desk, manage escalations, ensure compliance with service-level agreements (SLAs), and...
-
IT Help Desk Manager
7 days ago
Calgary, Canada Fastco Canada Full timeStatus: Full-time, Permanent Position | Location: Vaudreuil-Dorion, QC Report To: Director of Information Systems | Service: Information Systems OVERVIEW Reporting to the Director of Information Systems, the IT Help Desk Manager will oversee the daily operations of our help desk, manage escalations, ensure compliance with service-level agreements (SLAs),...
-
IT Help Desk Manager
3 days ago
Calgary, Canada Fastco Canada Full timeStatus: Full-time, Permanent Position | Location: Vaudreuil-Dorion, QCReport To: Director of Information Systems | Service: Information Systems OVERVIEW Reporting to the Director of Information Systems, the IT Help Desk Manager will oversee the daily operations of our help desk, manage escalations, ensure compliance with service-level agreements (SLAs), and...
-
Experienced Help Desk Analyst
2 days ago
Calgary, Canada Vectaur Full time**Key Responsibilities** - Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Skills and qualifications** -...
Information Technology Help Desk Technician
4 weeks ago
Company Description VUE IT INC is an innovative information technology company based in Calgary, Alberta, Canada. We specialize in providing tech solutions to clients, specifically in the veterinary healthcare field. Our fresh approach allows us to cater to the unique needs of our clients, ensuring they receive top-notch IT support. We aim to maintain high standards of excellence and dedication to client satisfaction. · Employment type: Temporary/contract · Duration: 2-3 Months · Possibility of extension or conversion: Yes Role Overview We’re hiring an Entry to Mid-Level IT Help Desk Technician to support end users with hardware, software, and network issues. You’ll be the first line of support, handling tickets, troubleshooting incidents, and escalating when needed. This role is ideal for someone with a strong technical foundation and a passion for helping people. Key Responsibilities Provide Tier 1–2 support via ticketing system, phone, chat, and email Troubleshoot and resolve issues with Windows/macOS, laptops/desktops, printers, peripherals, and mobile devices Support common business apps (Microsoft 365/Google Workspace, email, VPN, conferencing, browsers) Perform account administration (password resets, access requests, basic AD/Azure AD tasks) Set up, image, and deploy endpoints; maintain inventory and asset records Configure basic network settings on endpoints; triage connectivity issues (Wi‑Fi, DNS, VPN) Assist with Fortinet-related Tier 1 tasks (e.g., VPN user setup, basic firewall policy checks, troubleshooting FortiClient connectivity) under guidance Support Windows Server basics (user/group management, file/print services, basic GPO checks) and escalate advanced issues Document solutions and update knowledge base articles/runbooks Escalate complex incidents to senior engineers per SOPs and SLAs Assist with patching, antivirus/EDR checks, and routine maintenance Participate in onboarding/offboarding and occasional after-hours support as needed Required Qualifications Diploma in Networking or Systems (or equivalent post-secondary education in IT)1–3 years of help desk/IT support experience (internships/co-ops count) Solid troubleshooting skills across Windows 10/11, basic macOS, and common business apps Fundamental networking knowledge: TCP/IP, DHCP/DNS, VLANs, VPN basics, Wi‑Fi Exposure to Fortinet products such as FortiGate, FortiAP, and FortiClient (e.g., user VPN setup, reading basic logs, understanding security policies) Working knowledge of Windows Server (Active Directory, file/print services, basic GPO concepts) Experience with ticketing systems and remote support tools Strong customer service, communication, and documentation skills Nice to Have Certifications: CompTIA A+ or Network+, Fortinet NSE 1–3, ITIL Foundation Experience with Azure AD/Entra ID, Intune/MDM, and basic scripting (PowerShell) M365 admin exposure (Exchange/Teams/SharePoint) or Google Workspace admin Experience in an MSP or multi-client environment Work Conditions Entry to Mid-level role; full-time, temporary Onsite Standard business hours with rotating after-hours/on-call for priority incidents What We Offer Growth path toward Systems/Network Administration or Field Engineering Support for certifications (including Fortinet NSE track and Microsoft) and ongoing training Collaborative team and clear processes/SOPs
