Remote Patient Support Coordinator

5 days ago

Edmonton AB, Edmonton Census Division, AB; Alberta, Canada Felix Inc. Full-time

Deliver warm patient support through chat and email as a Remote Patient Support Coordinator at Felix, working from anywhere in Canada.

Felix seeks a customer-facing coordinator to help patients navigate online healthcare. You will provide personalized support, resolve issues, collaborate with pharmacy, medical, and logistics partners, and guide onboarding clearly.

Key Responsibilities:

  • Support Felix patients through chat and email
  • Resolve issues without unnecessary handoffs
  • Guide onboarding, pricing, process, and product questions
  • Collaborate with pharmacy, medical, and logistics partners
  • Capture patient insights and flag recurring gaps

Requirements:

  • Customer-facing experience, preferably in high-volume environments
  • Experience with Intercom Helpdesk or related platforms
  • Clear, precise, and warm written communication
  • Self-directed problem-solving and confident decision-making
  • Telehealth, digital health, or pharmacy experience is beneficial

Bring patient empathy, clear communication, and independent problem-solving to Felix’s remote healthcare support team across Canada.

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