Customer Service Representative

2 days ago
Calgary AB, Calgary Census Division, AB; Alberta, Canada Mount Royal University Full-time
Join Mount Royal University's dynamic Faculty of Continuing Education as a Student Services Representative. This full-time hybrid position is key to supporting our diverse learners with essential administrative and customer service skills. Your role as a Student Services Representative encompasses a variety of tasks, from guiding students through registration processes to accurately managing academic records. A comprehensive understanding of policies and a keen attention to detail will be crucial, as you engage with students and resolve inquiries effectively. This job offers the chance to be an integral part of a supportive educational environment at Mount Royal University.

Key Responsibilities
• Support students in program registration and withdrawal processes
• Reconcile daily transactions and maintain financial accuracy
• Issue official documents like transcripts and letters
• Communicate effectively with students via various channels
• Assist with admission applications and data management

Requirements:
• Bachelor’s degree with a customer service background
• Excellent communication and time management skills
• Experience with Microsoft Office and student information systems
• Problem-solving aptitude and attention to detail
• Ability to work independently and within a team Bring your expertise to Mount Royal University and enhance the student experience in the Faculty of Continuing Education #J-18808-Ljbffr

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