Deskside Support

4 days ago

Mississauga ON, Peel Regional District, ON; Ontario, Canada CoreFactor Full-time

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Overview

CoreFactor is searching for a Desk Side Support Analyst on a contract basis for a client in the west end of the GTA.

The position is onsite and requires travel between office locations in Mississauga and Brampton.

Responsibilities

Process minor incidents and hardware requests (software, peripheral, etc.)
Coordinate warranty repairs for malfunctioning PC hardware and manage replacements/re‐imaging of broken or malfunctioning PCs.
Assist with hardware returns by processing the PC return tracker and following up.
Handle shipping and receiving of IS Client assets: mailroom runs, update tracking systems, and pack PCs/peripherals.
Provide "white glove" service—considerate handling of equipment.
Perform lightweight physical handling, including moving boxes and lifting when necessary.

Qualifications

Strong organizational skills: multitasking; managing incidents, requests, asset updates, ticket logs.
Strong interpersonal skills: communicating updates, coordinating shipments, and collaborating with vendors and team members.
Intermediate troubleshooting skills covering common PC fundamentals and the ability to elevate issues to senior staff.
Familiar and comfortable with PC internals (desktop and laptop); replacing minor components such as HD, RAM, batteries, and laptop screens.
Knowledge of Microsoft Active Directory and SCCM/Endpoint Manager (or similar): enabling and moving objects, deploying software, and imaging PCs.