Program Manager

Mountain Plains Community Services Society of the North (MPCSSN) is a non‑profit, charitable society governed by a volunteer Board of Directors. Our Society has operated numerous diverse community and family‑focused programs that are designed to address the unique needs of the Northwest region of Alberta since 1972. Mountain Plains CSSN is accredited by CARF International and is a member of the ALIGN Association of Community Services as well as the Children’s Welfare League of Canada. The Program Manager will provide each team member with individualized investment opportunities to promote professional growth and capacity building. The Program Manager will work in collaboration with Agency members, community partners, and funding bodies to develop and implement high quality services in support of vulnerable individuals in the Grande Prairie and surrounding area. To work in alignment with the Agency’s Vision, Ethical Code of Conduct, and Agency policies To provide Direct Support Professionals with regular supervisions utilizing Situational Leadership to encourage professional growth and capacity building To effectively collaborate with fellow Agency members, community partners and funders; to ensure that decision-making is reflective of both Agency and community expertise To complete regular assessments on team performance and engagement; to utilize on‑call inquiries as opportunities for capacity building, consultation, and to provide immediate on‑site support where necessary To participate in all aspects of the employee lifecycle, including hiring, onboarding, performance evaluations, performance management, and termination To anticipate the changing needs of the program and to manage priorities accordingly To develop and maintain high quality services in alignment with evidence‑based frameworks, including Trauma‑Informed Care, Person‑Centered Approaches, Non‑Violent Crisis Intervention, and Attachment Theory To coordinate and implement holistic services that meet the emotional, physical, spiritual, mental and social needs of persons‑served To ensure Direct Support Professionals are trained and knowledgeable on the implementation of therapeutic intervention strategies To consistently monitor the effectiveness of intervention strategies utilized and adjust support plans in accordance with the changing needs of persons‑served attend all delegated training and professional development opportunities to coordinate mandatory training for Direct Support Professionals as needed To uphold program standards in alignment with accreditation standards, Agency policy, and the program’s contracted mandates To manage fiscal operations of the program, including the disbursement, recording, and accounting of funds for daily operations of the program To complete staff scheduling, accounting for the operational needs of the program, fiscal management of staffing dollars, and within the legal parameters of hours of work, overtime, and statutory holiday legislation; this may include legal documentation, staff development notes, and service delivery reporting processes to coordinate facility maintenance as needed Core training in evidence‑based frameworks as well as ongoing commitment to training and educational opportunities for your professional growth and development ~ Flexible scheduling Degree or 2 Year Diploma in Child and Youth Care, or related human services field. Valid Alberta Class 5 Driver’s License Clear Criminal Records Check Clear Children’s Service Intervention Record Check.