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Account Manager
4 weeks ago
Job Title: Account Manager – Property Operations & Maintenance Revenue Location: Downtown Toronto (Full-time, In Office) Company: Property Management Toronto (PMT) About PMT Property Management Toronto (PMT) is a leading full-service residential property management company supporting real estate investors across the GTA. We combine operational excellence, strong client service, and technology-driven workflows to ensure Toronto landlords achieve maximum portfolio performance. Role Overview This is a modern, portfolio-facing Account Manager role combining property operations, client communication, maintenance coordination, and revenue generation. You will manage a portfolio of residential properties, ensure smooth day-to-day operations, coordinate maintenance work, and present both maintenance solutions and upcoming financing options to property owners. This position is best suited for driven professionals who want to grow in real estate operations, enjoy fast-paced work, and are comfortable communicating, problem-solving, and selling value-added services to clients. Responsibilities Portfolio Management Manage a portfolio of residential properties across the GTA. Serve as the primary point of contact for landlords and tenants. Ensure smooth day-to-day operations and timely communication. Review property performance and support lease compliance. Maintenance Coordination Troubleshoot issues, coordinate vendor work, and manage work orders. Provide quotes, explain repair recommendations, and secure approvals. Ensure all maintenance meets internal service timelines (SLAs). Perform quality control on contracted vendors completed work. Revenue Growth & Financial Solutions Present and sell maintenance solutions to property owners based on portfolio needs. Drive monthly maintenance revenue targets and achieve KPIs. Identify opportunities for preventative maintenance, upgrades, and value-add services. Offer upcoming financing solutions for maintenance and repair projects. Operational Execution Coordinate tenant turnovers, inspections, and unit readiness. Maintain accurate records in PMT's CRM and workflow systems. Ensure all notes, updates, and approvals are documented properly. Produce work order reports to ensure exceptional customer service and quality control. Liaise with vendors, track vendor performance, and support invoicing. Compliance Issue LTB notices and enforce lease terms when required (training provided). Ensure adherence to Ontario Residential Tenancies Act guidelines. Qualifications Required 2 to 4 years of experience in property management, real estate, operations, customer success, or sales. Strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving, follow-up, and organizational abilities. Confidence in explaining repairs, pricing, and recommended solutions. Ability to work independently while contributing to team goals. Assets Knowledge of the Toronto rental market. Real Estate Salesperson license (not required). Experience with CRM platforms such as LeadSimple, AppFolio and Zoho. Experience coordinating trades, vendors, or maintenance operations. Compensation Competitive base salary. Commission on maintenance revenue above monthly targets. Performance bonuses tied to SLA compliance and portfolio quality. Ongoing training and professional development opportunities. Brokerage incentives for licensed realtors who join PMT Realty. Schedule Full-time, in-office position. Shared rotating on-call responsibilities for evenings and weekends based on portfolio needs. Why work at PMT? High-growth Toronto property management company. Direct access to senior leadership and operational decision-making. Clear performance metrics, modern technology stack, and strong team culture. Career path for candidates interested in real estate investor support, sales and asset management. Ready to Apply? If you are motivated, solutions-oriented, and looking for a dynamic role in Toronto real estate operations, we encourage you to apply.
