Business Services Administrator
2 weeks ago
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. We are currently seeking a Senior Specialist, Service Operations (Appliances) , to lead and manage the Service Support Infrastructure with a primary focus on supporting home appliance products. This role is instrumental in developing and enhancing a national service network that delivers best-in-class service to consumers and retailers. The successful candidate will ensure the appliance service network is equipped, trained, and aligned to deliver outstanding repair quality and customer satisfaction, leading to top-tier customer survey results. Additionally, this role will provide strategic service direction to the sales team and ensure that all service training programs—technical and system-based—are created and delivered effectively across the appliance service network. The position also ensures retail partners are equipped with all necessary technical and service-related information for appliances
Responsible for the operation of all authorized service centers including quality and customer service on a national scale.
Strategic planning and product quality monitoring to ensure best in class service.
Ensure that the Service Network is optimized for full product coverage across the country. Develop and carry out training programs.
Develop programs and processes that will ensure service calls are consistently handled more effectively, and the overall quality of the repairs are increased to industry benchmark levels.
Reduce the overall service expenses while simultaneously improving repair quality and customer service.
Access to new product information and products for use as samples for training.
Ability to achieve difficult KPI’s by gaining the consistent support and cooperation of the 3rd party service network.
Useful to action issues that will reduce the number of service calls and increase customer satisfaction.
Strong proficiency in Excel, Word, PowerPoint and other MS Office applications
~ Highly motivated to take on new tasks and responsibilities with excellent time management skills
~3+ years of experience as a technical trainer, assistant service manager, or service manager or a combination preferred
~3+ years of technical support experience with Home Appliance products preferred
A competitive base salary of $78K- $83K plus bonus and other perks
Vacation plus additional flex days
Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
Step 2: The next step is a virtual conversation with the hiring manager.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply
-
Microsoft 365 Administrator
2 days ago
Mississauga, Canada Skyservice Business Aviation Full time**SKYSERVICE BUSINESS AVIATION** Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values...
-
Business Administrator
2 weeks ago
Mississauga, Canada Empire Roofing Corporation Full timeWith three generations of experience and over 100 million square feet of roofing installed, Empire Roofing Corporation has built a solid reputation for market excellence and thrives only in the highest quality of construction and workmanship. Having been awarded the highest accolades in the roofing industry, our team thrives on excellence We are currently...
-
Mississauga, Canada Skyservice Business Aviation Full time**Skyservice Business Aviation** Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values...
-
Business Planner
3 weeks ago
Mississauga, ON, Canada Premium Retail Services Full timeSamsung - Senior Specialist I, Business Planning and Operations Position Summary: The incumbent will provide ongoing support to the Home Entertainment Division, facilitating execution of strategy and tactics through entry, creation and management of external and internal data. A key element of the role is to provide efficient input of data to support...
-
Business Planner
3 weeks ago
Mississauga, ON, Canada Premium Retail Services Full timeSamsung - Senior Specialist I, Business Planning and Operations Position Summary: The incumbent will provide ongoing support to the Home Entertainment Division, facilitating execution of strategy and tactics through entry, creation and management of external and internal data. A key element of the role is to provide efficient input of data to support...
-
Business Planner
6 days ago
Mississauga, ON, Canada Premium Retail Services Full timeSamsung - Senior Specialist I, Business Planning and Operations Position Summary: The incumbent will provide ongoing support to the Home Entertainment Division, facilitating execution of strategy and tactics through entry, creation and management of external and internal data. A key element of the role is to provide efficient input of data to support...
-
Business Planner
2 weeks ago
Mississauga, ON, Canada Premium Retail Services Full timeSamsung - Senior Specialist I, Business Planning and Operations Position Summary: The incumbent will provide ongoing support to the Home Entertainment Division, facilitating execution of strategy and tactics through entry, creation and management of external and internal data. A key element of the role is to provide efficient input of data to support...
-
Aircraft Market Researcher, Business Aviation
3 weeks ago
Mississauga, Canada Skyservice Business Aviation Full timeSkyservice Business Aviation Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are...
-
Aircraft Market Researcher, Business Aviation
4 weeks ago
Mississauga, Canada Skyservice Business Aviation Full timeSkyservice Business Aviation Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are...
-
Aircraft Market Researcher, Business Aviation
3 weeks ago
Mississauga, Canada Skyservice Business Aviation Full timeSkyservice Business Aviation Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are...
