Collections Specialist
5 days ago
Adecco is currently looking for a Collections Specialist to join our client's team in Brampton, ON. As a key member of our Accounts Receivable Collections Department, you will be responsible to answer all inbound communication that are direct result of the company providing services and products to our customer. The position reports to the Manager, Credit & Collections.
Shifts: Monday-Friday | Shift within 7:00am-8:00pm
Temporary | Full-time
Hires fast, pays weekly.
~4% vacation pay paid out on each weekly pay cheque.
~ Medical and dental benefits once qualified.
~ Free training programs.
~ Provide efficient and effective customer service to clients.
Collect and process customer payments.
Assist/provide required documentation to customers.
Resolve unpaid accounts.
Educate customers on practices, procedures, and self-service options.
Offer feedback and recommendations for process improvements.
Minimum of 3 years in collections, call center operations, or high-volume B2B sales.
Experience in order release and credit decision-making.
Excellent written and verbal communication skills (English).
Bilingual in French (written and verbal) is a strong asset.
Strong computer skills (MS Office; Intermediate Excel proficiency).
Skilled in de-escalating customer concerns over the phone.
Commitment to excellent customer service delivery and continuous improvement.
Ability to handle irate customers and high call volumes with tact.
Prolonged periods on the phone and using a computer screen.
Office-based role.
Flexibility to work designated days/hours to support business needs (Monday – Friday, 7:00 am - 8:00 pm).
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