Collections Specialist

2 weeks ago

Brampton, Canada PeopleLift Full time

**Collections Specialist**
Canada (Hybrid)

The Collections Specialist reports to the Collections Manager and works as part of the operations
and accounting teams. This position is responsible for achieving and maintaining the Company’s
credit and collections management plan. Ensure proper monitoring and timely identification of
exposures, maintain appropriate controls, and ensure adequate credit and collections processes
and procedures are adhered to.

What you'll get to do:

- Maximize performance of the Company’s accounts receivable portfolio, as demonstrated by commonly used metrics, to help ensure the Company’s ability to maintain highly competitive asset-based lending arrangements.
- Add value and build relationships with clients by managing accounts receivable and collections.
- Protect the Company’s assets by using skills, tools and methodologies that effectively ensure early warning of potential problem accounts and recovery of all the Company’s costs and fees.
- Monitor billings and accounts receivable data to identify customers exceeding or about to exceed credit limits or payment terms
- Determine appropriate plans of action for delinquent accounts and resolve day-to-day account issues by having meetings with the Members on the portfolio
- Ongoing management of short-payment investigation and clean-up, along with on account review and investigation
- Processing and investigating invoice credits and debits as required to maintain the accounts.
- Provide on account payment reconciliation and contact stake holders to recon accounts.
- Analyze client payment patterns and accounts receivable reports to identify potential problem accounts, then investigate the circumstances pertaining to those accounts.
- Record accurate and detailed notes on collection efforts in systems for prompt follow ups
- Maintain DSO as set by Company Policy.
- Escalate concerns to Members and management to avoid further deficiencies or risks

Skills and experience we value:

- Associates or bachelor’s degree, preferably with major in a business or accounting specialty
- Minimum 3 years’ experience in business-to-business credit and collections
- High-level of customer service skills
- Superlative interpersonal skills
- Proficiency in MS Office with Intermediate Excel knowledge
- Ability to conduct client meetings independently explaining the portfolio and methods to recover dues on their portfolio accounts.
- Superior written and verbal communication skills and professional demeanor to support frequent written and telephonic communication with customers at a management level
- Proven ability to practice effective customer service techniques, yet to be professionally assertive when necessary
- Analytical with good problem-solving skills and a detail orientation
- Highly organized and self-directed, with the ability to keep up in a fast-paced work environment

About People2.0

People2.0 is the world’s leading enabler of global, mobile, flexible, and remote work
arrangements. The company’s employer of record (EOR) and agent of record (AOR)
establishments around the world, networked by its proprietary FlexLifeTM technology platform,
create a unique global ecosystem within which talent suppliers can engage any category of
worker in any work arrangement, anywhere, while independently working professionals have
access to business support services and portable benefits. Global workforce deployment is
facilitated through a single master services agreement and one point of contact. Visit

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