Legal Support Operations Coordinator

Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada's Top 100 Employers (2026); Canada's Top Employers for Young People (2026), and Canada's Best Diversity Employers (2026).

This role is an opportunity for you to join Canada's global law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

This job posting is for an existing vacancy. This is a new role.

The Legal Support Operations Coordinator, under the guidance of the Manager, Legal Support, plays a key role in supporting the effective operation and continuous improvement of the Legal Support Services Team. This role focuses on coordinating administrative processes, supporting team initiatives, enhancing operational efficiencies, and contributing to a positive, collaborative, and forward-thinking work environment.

The Coordinator serves as a key resource for Legal Support team members by assisting with onboarding, training coordination, communications, engagement initiatives, process improvements, and operational reporting. The role also provides occasional Agile Assistant support to help address workload demands, coverage requirements, and business priorities across the Legal Support Services Team.

The successful candidate will demonstrate strong organizational skills, initiative, attention to detail, and the ability to manage competing priorities while building strong relationships with Legal Assistants, lawyers, paraprofessional, and business services teams.

This is a one-year contract position designed to provide operational support and assist with the continued evolution of Legal Support Services initiatives and priorities.

Generally, the hours of work for this role will be Monday to Friday from 9:00 a.m. to 5:00 p.m., however, due to the nature of the role some flexibility may be required. This position is based in the office and requires on-site attendance five days per week.

RESPONSIBILITIES

Legal Support Operations

• Support the Manager, Legal Support with the day-to-day coordination and administration of Legal Support operations.
• Contribute to the development and implementation of best practices that promote operational excellence, consistency, and continuous improvement.
• Maintain operational tracking tools, including attendance records, workshare alignment charts, and related reporting.
• Track and follow up on action items, communications, and deadlines to ensure timely completion.
• Maintain confidentiality regarding personnel, operational, and organizational matters.
• Assist the Manager, Legal Support with onboarding and orientation of new team members, including system guidance, presentations, and transition materials.
• Provide ongoing support to new team members to promote successful integration and identify opportunities for additional training.
• Coordinate training initiatives by organizing materials, tracking participation, and supporting follow-up activities.
• Promote knowledge sharing and the adoption of team procedures, tools, and best practices.
• Support a positive, collaborative, and progressive team environment.
• Assist with engagement initiatives, social events, and team activities, including planning, logistics, and communications.
• Coordinate meetings by managing scheduling, agendas, materials, logistics, and technical requirements.
• Prepare, update, and distribute presentations, memos, instructional materials, meeting agendas, and follow-up communications.
• Organize and maintain electronic files within the firm's document management system.
• Maintain and update Legal Support content on the firm's Toronto Portal and provide guidance to employees on available resources and systems.
• Process invoices, expenses, and assist with budget tracking.
• Review third-party vendor reports and elevate discrepancies or concerns to the Manager, Legal Support.
• Perform additional duties and special projects as assigned by the Manager, Legal Support.

Agile Assistant & Legal Administrative Support

• Provide occasional Agile Assistant coverage to support business needs, including vacation coverage, workload demands, and overflow support.
• Assist lawyers, paraprofessionals, and legal assistants with admi