Strategic Account Manager at Keyloop
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Transform the automotive industry with Keyloop as a Strategic Account Manager. Foster relationships and drive client satisfaction across top accounts while using innovative technology solutions. At Keyloop, you’ll play a critical role in managing and expanding relationships with leading Canadian automotive retailers. Your expertise in account management and understanding of customer success will be essential in implementing strategies for retention and growth. Collaborating with cross-functional teams, you’ll develop strategic plans that align with client goals and expectations, ensuring they receive exceptional value. Key Responsibilities:
- Act as primary contact for a defined client portfolio
- Lead client retention and revenue growth initiatives
- Coordinate with sales and service teams for cohesive strategies
- Create and maintain strategic account management plans
- Advocate for customer needs within the organization
- 4+ years managing client accounts, SaaS experience preferred
- Familiar with customer lifecycle management and sales methodologies
- Exceptional communication and leadership skills
- Strong relationship-building abilities
- Proven experience in driving client satisfaction and growth