Hybrid Member Services Representative in Calgary

1 week ago

Calgary AB, Calgary Census Division, AB; Alberta, Canada Manion Wilkins & Associates Ltd. Full-time

Elevate your career with GroupSource as a hybrid Member Services Representative in Calgary. Provide exceptional support, solve problems, and enhance member experiences in this contract role. In this supportive environment, you will play a crucial role in ensuring members receive timely and accurate information. As a Member Services Representative, you will handle claims inquiries, offer compassionate service, and build member trust. Your ability to manage a dynamic workload will contribute to the team's overall success. Key Responsibilities:

  • Respond to member inquiries via phone and email
  • Assist with claims and coverage inquiries proficiently
  • Investigate complex inquiries for accuracy and timeliness
  • Process health and dental claims with attention to detail
  • Audit claims to ensure quality and compliance
Requirements:
  • Completion or nearing completion of post-secondary program
  • Strong data-entry skills and proficiency with Microsoft Office
  • Excellent verbal and written communication skills
  • Organizational skills to manage a fast-paced workload
  • Ability to remain composed during escalated calls
Utilize your communication and problem-solving skills to enhance a positive member experience with GroupSource. #J-18808-Ljbffr