Member Services Representative in Calgary

6 days ago

Calgary AB, Calgary Census Division, AB; Alberta, Canada GroupHEALTH Benefit Solutions Full-time

Join GroupSource as a Member Services Representative in Calgary This hybrid role allows you to support members with professionalism, ensuring they feel informed and valued. As a Member Services Representative on a 12-month contract, you will play a critical role in enhancing member experiences. Your focus will be on accurate communication, effective problem-solving, and compassionate service. You will collaborate within a strong team, contribute to continued service excellence, and play a part in the organization's growth across Canada. Key Responsibilities:

  • Respond to member inquiries via phone and email
  • Assist with claims and coverage questions professionally
  • Investigate complex inquiries with care and detail
  • Process health and dental claims accurately
  • Manage internal inquiries from staff and sales offices
Requirements:
  • Completion or near completion of post-secondary education
  • Strong data-entry skills with number-pad proficiency
  • Proficient in Microsoft Office applications
  • Excellent verbal and written communication skills
  • Ability to manage a fast-paced workload with composure
Support members and engage in meaningful work while growing your career at GroupSource in Calgary #J-18808-Ljbffr