Customer Support Services Account Representative
3 days ago
Edmonton AB, Edmonton Census Division, AB; Alberta, Canada
Ford Motor Company
Full-time
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Free with email or Google
Elevate customer experiences as an Account Services Representative at Ford Credit Canada in Edmonton, AB. You’ll engage with clients, providing personalized support and professional expertise.
In this dynamic role, you will become an essential part of a supportive team, representing Ford Credit Canada while enhancing customer satisfaction. Your responsibilities will include resolving complex inquiries, ensuring seamless service delivery, and positively impacting each customer interaction. As a brand ambassador, your expertise will help foster long-term loyalty with both customers and dealers.
Key Responsibilities
• Deliver superior customer satisfaction with each interaction
• Support Ford initiatives using professional judgment
• Problem solve account issues with financial analysis
• Adhere to company policies and procedures consistently
• Represent Ford Credit professionally in sensitive situations
Requirements:
• High School Diploma or equivalent
• Excellent written and oral communication skills
• Proficiency in MS Office and internal software
• Comfortable handling difficult conversations
• Flexibility to adapt in a high call volume environment Become a key player in establishing Ford Credit Canada as an industry leader in customer service. #J-18808-Ljbffr
Key Responsibilities
• Deliver superior customer satisfaction with each interaction
• Support Ford initiatives using professional judgment
• Problem solve account issues with financial analysis
• Adhere to company policies and procedures consistently
• Represent Ford Credit professionally in sensitive situations
Requirements:
• High School Diploma or equivalent
• Excellent written and oral communication skills
• Proficiency in MS Office and internal software
• Comfortable handling difficult conversations
• Flexibility to adapt in a high call volume environment Become a key player in establishing Ford Credit Canada as an industry leader in customer service. #J-18808-Ljbffr