Help Desk Analyst Timmins
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Support Agnico Eagle users with Microsoft technologies and Level 1 and 2 desktop assistance from the Timmins Regional office. Work Monday to Friday, 40 hours weekly.
Reporting to the Manager IT Ontario Operations, the Help Desk Analyst supports a geographically distributed end-user environment. The position combines business-as-usual and project activities, working with internal IT teams and third-party vendors. Resolution may use remote diagnostic tools or hands-on desktop support.
Key Responsibilities:
- Process Ontario help desk requests by email, phone, and walk-ins
- Provide Level 1 and 2 technical support
- Assign Tier 2 requests and follow up on SLA targets
- Participate in regional on-call emergency support
- Maintain technical documentation and customer knowledge bases
Requirements:
- College diploma or bachelor's degree in a related field
- Currently pursuing a relevant computer science or systems degree
- Equivalent relevant work experience may be considered
- Beginner to intermediate Microsoft Windows and hardware knowledge
- Excellent Microsoft Office Suite working knowledge
Apply your desktop support, Microsoft, documentation, and customer service skills with Agnico Eagle in Timmins.
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