Bilingual French English Help Desk Analyst
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Apply bilingual French and English troubleshooting skills as a Help Desk Analyst in Montreal, working primarily remotely with limited event attendance.
This Help Desk Analyst supports Advisors, Assistants, and Multi-Advisor Corporations with everyday IT problems. You will handle phone-based technical support, apply customer support processes, and explain solutions clearly. Training and support are provided while you build knowledge of systems and solutions.
Key Responsibilities:
- Answer calls from the Advisor community
- Listen carefully and identify callers' IT problems
- Use troubleshooting, knowledgebase resources, and experience
- Explain solutions and next steps clearly
- Record call notes and share knowledgebase improvements
Requirements:
- Minimum two years in call centre or technical support
- Fluency in spoken and written French and English
- Strong de-escalation, communication, and customer service skills
- Strong troubleshooting and problem-solving abilities
- High school education required
Bring calm de-escalation, bilingual communication, and technical troubleshooting to Help Desk Analyst support in Montreal.
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