Mental Health Specialist

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management. The role has far-reaching goals that include optimizing claims management practices, enhancing mental health knowledge, strengthening case manager skillset, ensuring appropriate risk management and improving overall disability outcomes related to mental health disability claims. The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

Review mental health disability claims and document reviews in the case management system
Recommend mental health community resources to impact mental health recovery for Plan Members
Support case managers in managing mental health disability claims
Provide one-on-one coaching to case managers about mental health disability claims
Be the go-to person for our internal Disability Claims teams regarding mental health topics
Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements
Support any ongoing strategy development on managing mental health disability claims
Develop and drive implementation of innovations in mental health case management in collaboration with internal teams
Remain up to date regarding knowledge about mental health, disability management and insurance practices

Master’s degree in health sciences (or equivalent)
Work experience in the clinical field of Mental Health
Strength in thinking autonomously, focusing on complex tasks and creative problem-solving
Solid working knowledge of PC applications

Experience working in disability management or disability case management
Demonstrated experience training others
Experience in trend analysis and gap identification
Ability to develop presentations and training materials
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. CAN, Ontario - Full Time Remote
Remote
59,100.00 CAD - $98,500.00 CAD

com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.