Guest Services Agent at Hotel Zed
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Become part of the unique team at Hotel Zed as a Guest Services Agent/Night Auditor in Tofino, BC. Deliver exceptional service with a smile while managing the hotel lobby and guest experiences. Hotel Zed seeks a dynamic Guest Services Agent/Night Auditor to join our family-oriented team. This role offers a balance of day and night shifts, requiring a fun-loving personality with strong interpersonal skills. Candidates should be tech-savvy, detail-oriented, and able to multitask in a lively hotel environment. Key Responsibilities:
- Cheerfully check in and assist guests during their stay
- Manage reservations and provide concierge services
- Handle guest accounts and facilitate check-outs
- Perform night audit duties and maintain security
- Communicate vital guest information to the team
- Availability for 2 night audit shifts weekly
- Strong front desk or customer service experience
- Excellent conversational and problem-solving skills
- Ability to thrive under pressure with attention to detail
- Commitment to a fun, supportive work culture