Hybrid Customer Support Associate
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Support Faire customers through phone, chat, and email in a hybrid Customer Experience Associate contract focused on clear solutions. Apply customer service experience and CRM expertise across changing support needs.
As a Customer Experience Associate, you will support Faire’s brand and retailer partners during an approximately 90-day temporary contract. After training, business requirements may determine whether you work across phone, chat, or email. The position emphasizes customer service, problem-solving, communication, and accurate customer interaction records.
Key Responsibilities:
- Provide real-time support through phone, email, and chat
- Address customer questions and concerns promptly and effectively
- Manage interactions using Zendesk, Kustomer, Salesforce, or similar CRM tools
- Track communications accurately and meet performance metrics
- Participate in training, knowledge sharing, and peer support
Requirements:
- Customer service experience, preferably phone-based support
- Excellent verbal communication for complex customer interactions
- Proficiency with CRM and customer support tools
- Strong problem-solving skills and effective solution development
- Ability to work hybrid, with three office days weekly
Bring customer service, CRM, and problem-solving skills to Faire’s hybrid support team serving entrepreneurs through multiple channels.
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