Floor Manager

3 weeks ago


Vancouver, British Columbia, Canada Lisa Gozlan Jewelry Full time

The Floor Manager oversees the day-to-day operations on the sales floor, ensuring that customers receive excellent service and that the store maintains a high standard of presentation. This position is hands-on and focused on managing the customer experience, sales performance, and staff on the floor. 

General tasks include but are not limited to:

  • Daily Operations: Managing opening and closing procedures in the absence of upper management; managing the flow of customers in-store, coordinating stock replenishments, and troubleshooting any immediate issues that arise on the sales floor.
  • Store Presentation: Ensuring that the store is visually appealing (i.e. clean and organized), merchandise is well-stocked, and displays are maintained throughout the day. 
  • Staff Supervision: Directly overseeing the sales associates, providing guidance and feedback in the moment, and ensuring that team members are following company policies and procedures; reporting any concerns to senior management if needed. Assisting in training new showroom personnel.
  • Sales Performance: Motivating the sales team to meet sales targets, monitoring sales floor activity, and providing real-time support during customer interactions.
  • Customer Engagement: Ensuring high levels of customer satisfaction, handling/resolving customer concerns/grievances in an effective manner and ensuring a seamless shopping experience.

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