Call Center Customer Support Specialist
1 day ago
Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada
Veta Virtual Inc.
Full-time
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Answer calls for Veta Virtual clients with warmth, accuracy, and professionalism while working a full-time Monday-to-Friday schedule.
This Customer Service Representative role supports a call center serving diverse businesses and professionals. You will become a trusted voice for each client by adapting your communication to their requirements. Daily work includes inbound calls, messages, appointments, transfers, and service-quality collaboration.
Key Responsibilities
Answer inbound calls with professional, polished communication Understand unique client requirements and adapt approaches Book appointments through user-friendly scheduling tools Deliver caller messages promptly and accurately Collaborate to continuously improve service quality
Requirements:
Customer service, call center, or phone-support experience Two to three years of proven similar experience Strong command of written and spoken English Ability to learn quickly and use AI tools Availability for Eastern Time shifts, Monday to Friday Use your call center experience, communication skills, and scheduling accuracy to represent Veta Virtual’s business clients professionally. #J-18808-Ljbffr
Key Responsibilities
Answer inbound calls with professional, polished communication Understand unique client requirements and adapt approaches Book appointments through user-friendly scheduling tools Deliver caller messages promptly and accurately Collaborate to continuously improve service quality
Requirements:
Customer service, call center, or phone-support experience Two to three years of proven similar experience Strong command of written and spoken English Ability to learn quickly and use AI tools Availability for Eastern Time shifts, Monday to Friday Use your call center experience, communication skills, and scheduling accuracy to represent Veta Virtual’s business clients professionally. #J-18808-Ljbffr