Customer Support Specialist in Montreal
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Join a fast-growing clean-energy technology company as a Customer Support Specialist in Montréal, QC. This full-time role involves assisting customers with product issues via phone, email, and live chat. You will support clients by diagnosing residential energy problems and providing first-line troubleshooting. Collaborating closely with Sales, Field Operations, and Engineering, you'll ensure an excellent experience while managing customer inquiries effectively. Your role includes documentation of interactions in the CRM to enhance service quality. Key Responsibilities:
- Support customers through phone, email, and live chat
- Diagnose residential energy product issues efficiently
- Provide troubleshooting and escalate complex issues
- Document interactions in the CRM and knowledge base
- Gather feedback and address customer concerns proactively
- 1+ year in front-line customer support
- Basic knowledge of residential energy concepts
- Excellent communication and active listening skills
- Ability to multitask and manage various systems
- Familiarity with help desk software and Microsoft Office
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6 days ago
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Customer Support Specialist
7 days ago
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