Information Technology Support Specialist

Information Technology Support Specialist

At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT issues. Tasks may relate to desktops, notebooks, and mobile devices on the LAN, WAN/Internet, or Intranet, including private, hybrid, and public cloud systems. This position is optionally 100% remote within the Montreal area.

IT Support Specialist Tasks

• Provide direct technical support to end-users
• Monitor network security and availability
• Create and maintain in depth technical documentation
• Ensure deadlines are respected

Installation, setup, management, and troubleshooting of:

• Microsoft 365
• Microsoft Office
• Microsoft Active Directory
• Microsoft Exchange
• Microsoft Windows PCs and Servers
• Microsoft-based Software
• Mac Computers
• Printers
• Networking Equipment (firewalls, switches, UPS)
• Antivirus Solutions
• Backup solutions

Job Requirements for IT Support Specialist

• Fluency in English and French, both oral and written
• DEC in a job-related field, or equivalent
• 2 to 3 years of IT experience as a support specialist
• Excellent problem-solving skills and a passion for technology
• Excellent organization and documentation skills
• A strong desire to help endusers
• An ability to work independently and to go above-and-beyond for clients
• Multitasking skills to manage open tickets and projects queues
• Essential: Punctual, Reliable/Dependable
• Essential: Self-starter, Able to work independently but also works well within a team
• Experience with Dell EMC, Fortinet, Juniper and Cisco a plus

Advantages at Digital Days

• Competitive salary based on experience
• Healthcare Plan
• Laptop and Mobile Phone Provided
• Remote Working

Optional office benefits:

• Direct access to the Lachine Canal, minutes from downtown Montreal
• Open office space and open culture
• Opus card paid in part by the company
• Games in the office to help you to relax
• Restaurant on site
• Gym on siteDaycare on site
• Public terrace overlooking the Canal

About Digital Days

Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you

The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.

Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.

Please note that only selected candidates will be contacted.

Spécialiste de l'assistance informatique

Chez Digital Days, un spécialiste de l'assistance informatique est chargé de gérer sa file d'attente de tickets et d'interagir directement avec les utilisateurs finaux pour les aider à résoudre leurs problèmes informatiques. Les tâches peuvent concerner les ordinateurs de bureau, les ordinateurs portables et les appareils mobiles sur le LAN, le WAN/Internet ou l'Intranet, y compris les syst