Quality Improvement Manager

Salary Range: $107,012.33 To $128,469.74 Annually

Edmonton Southside Primary Care Network – Quality Improvement Manager

The Edmonton Southside Primary Care Network was the first PCN in Alberta. Since 2005, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.

Our Vision is “to be the trusted cornerstone of a healthy community”. Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now’s your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are currently seeking a full-time Quality Improvement Manager to join our team

Position Overview:

The Quality Improvement (QI) Manager leads the quality improvement program across the PCN and plays a key role in operationalizing Medical Home Optimization (MHO) strategic goals and objectives.

Reporting to the Clinical Director, the QI Manager will lead the ESPCN’s Quality Improvement Team, including Improvement Facilitators, EMR Consultants and Proactive Care Coordination (PCC) Lead. This medical home-inspired leader will understand stakeholder expectations and needs and develop strategies and tactics to support quality improvement activities across ESPCN’s clinical teams, and foster a culture of continuous improvement.

The role of the Quality Improvement team is to support clinical teams in initiating and sustaining quality improvement work, and in developing skills to carry out this work as a team. Relationship building and data analysis will inform the strategic direction for the QI Team and clinics overall.

To be successful, the Quality Improvement Manager requires a high level of collaboration, both with internal team members and external stakeholders and requires strong people leadership skills.

Key Roles and Responsibilities:

Strategic Operational Leadership

• Monitors the efficiency, effectiveness, and outcomes of the QI program, recommending performance measures and opportunities for improvement to the Clinical Director, and contributing to development of the program’s strategic direction.
• Leads the implementation of the strategic direction, and the ongoing delivery of the QI program, ensuring alignment with the organizational and Clinical Operations goals, and supporting team-based care across the PCN.
• Oversees development and implementation of standardized supportive processes to allow consistency and promote best practice across the PCN.
• Oversees electronic medical records (EMR) processes and systems to support overall improvement in key focus areas as defined by the Clinical Director and/or recommended by the QI manager.
• Oversees proactive care coordination function, which includes an administrative team that delivers outreach to patients and supports panel processes and reporting. This team is led by the Proactive Care Coordination Lead and is significant in size and scope.
• Maintains awareness of relevant healthcare trends, policies, legislation, emerging practices, and technology, including AI, and assesses their implications for the QI program.
• Oversees the QI program function of providing education to ESPCN members and staff related to medical home optimization and general QI practices.

People and Team Leadership

• Provides overall leadership to the QI team (Improvement Facilitators, EMR-Consultants, Proactive Care Coordination team), including coaching and mentorship, goal-setting, managing performance, identifying competency gaps, and supporting the development of QI, facilitation, and leadership capabilities..
• Provides subject-matter coaching to the IF team members on QI and facilitation methodologies and practices and their application in primary care.
• Supports and coaches the PCC Lead in supervising the Proactive Care Coordination team and delegates appropriate people-management responsibilities. Oversees recruitment, selection, orientation, performance management, employee relations, and workforce planning for the QI team in collaboration with Human Resources and the Clinical Director.
• Leads and fosters employee and team engagement to ensure a culture of teamwork, collaboration, and service orientation. This includes modeling appropriate leadership behaviour.
• Offers coaching to Primary Care Managers on strategies to engage clinics, members, and clinical staff in QI.
• Leads and champions change management initiatives, including particip