Bilingual Client Support Specialist

2 weeks ago

Markham ON, Canada Quantum Management Services Ltd. Full time €36

Position: Bilingual Client Support Specialist Location: Markham, Ontario Salary: $36 per hour Schedule: 3 days in-office, 2 days remote Job Type: 1-year term, with strong potential for permanent status About the Role: Our client, a leading pharmaceutical organization committed to advancing innovative healthcare solutions, is seeking a motivated and customer-focused Bilingual Client Support Specialist to join its Markham-based team. This hybrid role offers the flexibility of working three days on site and two days remotely, while maintaining a strong commitment to delivering exceptional customer support. In this position, you will be responsible for managing customer inquiries, resolving issues, and ensuring an outstanding service experience for both English- and French-speaking clients. Key Responsibilities: - Respond promptly and professionally to customer and sales representative inquiries via phone and email, ensuring thorough and accurate resolution. - Manage customer accounts and orders, including verification, order processing, tracking, and issue resolution. - Monitor and action requests from shared email inboxes, ensuring timely and accurate follow-up. - Support new customers and users of the online ordering portal, offering guidance and troubleshooting as needed. - Document and resolve customer and sales interactions, escalating issues to appropriate departments when required. - Collaborate effectively with cross-functional teams to support order accuracy, customer satisfaction, and process improvements. - Adhere to customer service standards, policies, and procedures while maintaining a positive and professional attitude. Qualifications: - College diploma, university degree, or related post-secondary education. - Fluency in both English and French, with strong verbal and written communication skills. - 2+ years of experience working in high-volume contact centre environments. - Proficiency with SAP (ECC, Order to Cash) or similar order management systems; strong technical aptitude and ability to navigate multiple systems. - Demonstrated experience in a team-oriented, collaborative, and high-engagement environment. - Strong attention to detail, organizational skills, and the ability to prioritize effectively. - Proven problem-solving abilities, sound judgment, and composure under pressure. Please send your resume in Word format to Sarah Villarroel at sarah.villarroel@quantum.ca. REFER AND EARN A $50 GIFT CARD For more details, click here.

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