Bilingual Client Support Specialist

2 weeks ago

Markham, Canada Quantum Management Services Ltd. Full time

Position: Bilingual Client Support SpecialistLocation: Markham, Ontario Salary: $36 per hour Schedule: 3 days in-office, 2 days remoteJob Type: 1-year term, with strong potential for permanent status About the Role:Our client, a leading pharmaceutical organization committed to advancing innovative healthcare solutions, is seeking a motivated and customer-focused Bilingual Client Support Specialist to join its Markham-based team. This hybrid role offers the flexibility of working three days on site and two days remotely, while maintaining a strong commitment to delivering exceptional customer support.In this position, you will be responsible for managing customer inquiries, resolving issues, and ensuring an outstanding service experience for both English- and French-speaking clients.Key Responsibilities:- Respond promptly and professionally to customer and sales representative inquiries via phone and email, ensuring thorough and accurate resolution.- Manage customer accounts and orders, including verification, order processing, tracking, and issue resolution.- Monitor and action requests from shared email inboxes, ensuring timely and accurate follow-up.- Support new customers and users of the online ordering portal, offering guidance and troubleshooting as needed.- Document and resolve customer and sales interactions, escalating issues to appropriate departments when required.- Collaborate effectively with cross-functional teams to support order accuracy, customer satisfaction, and process improvements.- Adhere to customer service standards, policies, and procedures while maintaining a positive and professional attitude.Qualifications:- College diploma, university degree, or related post-secondary education.- Fluency in both English and French, with strong verbal and written communication skills.- 2+ years of experience working in high-volume contact centre environments.- Proficiency with SAP (ECC, Order to Cash) or similar order management systems; strong technical aptitude and ability to navigate multiple systems.- Demonstrated experience in a team-oriented, collaborative, and high-engagement environment.- Strong attention to detail, organizational skills, and the ability to prioritize effectively.- Proven problem-solving abilities, sound judgment, and composure under pressure.Please send your resume in Word format to Sarah Villarroel at sarah.villarroel@quantum.ca.REFER AND EARN A $50 GIFT CARD For more details, click here.

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