General Manager Management/Operations

4 weeks ago

Edmonton, Alberta, Canada Tridon Communications Full time
Tridon Communications is expanding our operations We are seeking a General Operations Manager based out of our Head Office in Edmonton, AB.
The General Manager will operate their designated branches as a stand-alone business unit. They will have direct responsibility for business and staff performance as well as oversight for all activities, including all products and services offered by Tridon Communications, in their assigned branch location. Manage and oversee all aspects of the products and services offered while directing branch operations
Develop a business plan and sales strategy that ensures attainment of company goals for sales and profitability
Participate with Executive Team, in developing corporate goals, objectives, policies and procedures
Support all business development efforts regarding growing branch operations and the Company's reputation
Maintain direct contact with all clients in the market area to ensure high levels of client satisfaction, high level management of client contracts
Constructively handle customer complaints related to all activities
Assist team in preparation of proposals, presentations, and site preparation
Control branch expenses to meet budget guidelines
Seek out internal and external opportunities for continued professional growth, improving sales skills, managerial skills, business skills and product knowledge
Assist in recruitment efforts and approve new hires, as well as ensuring all employees are up to date on new procedures, policies, and product offerings
Maintain inventory control based on the specific needs of the market in coordination with corporate objectives
Adhere to rules regarding levels of authority requiring corporate involvement/approval
Champion for safety and quality in their designated branch
Required Work Experience:
~5 + years of experience in a Branch level Management role with multiple direct reports
~Experience with personal, local and enterprise communications solutions an asset
~ Proven track record in managing and directing a diverse team of Management and Technicians

Exemplary English written and verbal communication skills
Exceptional organization and time management ability
Safety and Quality mindset with a focus on continuous improvement
Proficiency in computer programs such as Microsoft Office (Excel, Word, Outlook), Impact, and NetSuite
Valid Alberta Class 5 Operator's License or equivalent (recent 5-year Driver's Abstract will be required upon hire as a condition of employment) as there will be a requirement to travel to client location and client sites

Tridon Communications is a full-solution Telecom Systems Integrator with CSA certification, licensed by APEGA. We provide custom communication solutions through our Engineering, Service, Tower, and Data Cabling Divisions. Since 1981, we've been supplying communication products and services across Alberta, with seven full-service shops in Edmonton, Calgary, Edson, Fort McMurray, Hinton, Terrace, and Saskatoon.

At Tridon, we are committed to promoting diversity and fostering an inclusive workplace by actively seeking to hire qualified individuals from underrepresented groups, including those who are new to Canada and that meet the required qualifications for the role.

On-the-job and manufacturer-provided training
MOTOROLA Platinum Service Centre

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