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General Operations Manager

4 weeks ago

Edmonton, Alberta, Canada Tridon Communications Full time

Tridon Communications is expanding our operations We are seeking a General Operations Manager based out of our Head Office in Edmonton, AB.

Job Summary:

The General Manager will operate their designated branches as a stand-alone business unit. They will have direct responsibility for business and staff performance as well as oversight for all activities, including all products and services offered by Tridon Communications, in their assigned branch location. They will direct the branch teams and provide leadership to achieve maximum profitability and growth in line with the company's mission, vision, and values.

RESPONSIBILITIES AND DUTIES

  • Manage and oversee all aspects of the products and services offered while directing branch operations
  • Develop a business plan and sales strategy that ensures attainment of company goals for sales and profitability
  • Participate with Executive Team, in developing corporate goals, objectives, policies and procedures
  • Investigate marketing opportunities; initiate and coordinate development of action plans through teams to penetrate new markets and grow/maintain customer base
  • Support all business development efforts regarding growing branch operations and the Company's reputation
  • Provide and support timely, accurate, competitive pricing solutions for approved customers, while striving to maintain maximum profit margin
  • Maintain direct contact with all clients in the market area to ensure high levels of client satisfaction, high level management of client contracts
  • Constructively handle customer complaints related to all activities
  • Assist team in preparation of proposals, presentations, and site preparation
  • Participate in budget preparation process for their branch location
  • Control branch expenses to meet budget guidelines
  • Seek out internal and external opportunities for continued professional growth, improving sales skills, managerial skills, business skills and product knowledge
  • Assist in recruitment efforts and approve new hires, as well as ensuring all employees are up to date on new procedures, policies, and product offerings
  • Motivate employees, set goals and targets, and encourage continued success through positive reinforcement
  • Maintain inventory control based on the specific needs of the market in coordination with corporate objectives
  • Adhere to rules regarding levels of authority requiring corporate involvement/approval
  • Champion for safety and quality in their designated branch
  • Other reasonable duties as assigned

Required Work Experience:

  • 5 + years of experience in a Branch level Management role with multiple direct reports
  • 5 + years of direct communications industry experience is required
  • Experience with personal, local and enterprise communications solutions an asset
  • Knowledge of products and services offered by Tridon Communications
  • Proven track record in managing and directing a diverse team of Management and Technicians

Must Haves:

  • Exemplary English written and verbal communication skills
  • Superior listening and interpersonal skills
  • Proven ability to lead teams towards desired results using influence and vision
  • Exceptional organization and time management ability
  • Excellent financial statement literacy
  • Sound problem solving and decision-making methodology and approach
  • Proven ability to multi-task, prioritize, lead, delegate and supervise
  • Customer service focus with excellent customer service skills
  • Ability to adapt quickly deal with rapidly changing events
  • Safety and Quality mindset with a focus on continuous improvement
  • Team Player
  • Proficiency in computer programs such as Microsoft Office (Excel, Word, Outlook), Impact, and NetSuite
  • Valid Alberta Class 5 Operator's License or equivalent (recent 5-year Driver's Abstract will be required upon hire as a condition of employment) as there will be a requirement to travel to client location and client sites

About Us:

Tridon Communications is a full-solution Telecom Systems Integrator with CSA certification, licensed by APEGA. We provide custom communication solutions through our Engineering, Service, Tower, and Data Cabling Divisions. Since 1981, we've been supplying communication products and services across Alberta, with seven full-service shops in Edmonton, Calgary, Edson, Fort McMurray, Hinton, Terrace, and Saskatoon.

Join Our Team:

At Tridon, we are committed to promoting diversity and fostering an inclusive workplace by actively seeking to hire qualified individuals from underrepresented groups, including those who are new to Canada and that meet the required qualifications for the role.

Tridon Offers:

  • Competitive wages
  • Company-paid benefits
  • Company 2.5% RRSP matching
  • Up to 5 additional paid days off for years of service
  • On-the-job and manufacturer-provided training
  • Opportunities for growth and advancement within a rapidly growing company

We Are A:

  • MOTOROLA Platinum Service Centre
  • KENWOOD Authorized Dealer
  • State of the Art CSA (Canadian Standards Association) Certified Repair Centre
  • COR Certified Employee