3PL Parts and Service Project Manager

3PL Project Manager – Parts and Service

Sector: Transportation / Logistics

We are supporting our client, a major player in the transportation industry, in their search for a 3PL Project Manager – Parts and Service (Third-Party Logistics) .

In this strategic role, you will be responsible for managing and coordinating outsourced logistics activities with 3PL partners located in Canada and the United States . You will act as the central point of contact between internal operations, logistics partners, carriers, and various stakeholders to ensure a high level of service, inventory accuracy, adherence to deadlines, and the optimization of logistics costs.

Role and Responsibilities

3PL Operations Management

• Coordinate daily activities with external logistics service providers.
• Monitor inbound and outbound shipments.
• Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Quickly identify and resolve issues related to deliveries, inventories, and warehousing operations.
• Coordinate activities with 3PL partners located in Canada and the United States.

Inventory Management

• Ensure inventory accuracy between internal systems and those of 3PL partners.
• Monitor inventory discrepancies and coordinate corrective actions.
• Participate in cycle and annual inventory audits.
• Analyze stock movements and propose improvements to optimize operations.

Performance Monitoring

• Develop, produce, and analyze logistics performance reports.
• Monitor key KPIs, including:
  • Inventory accuracy;
  • Adherence to delivery deadlines;
  • OTIF;
  • Fill Rate;
  • 3PL partner service rate;
  • Logistics costs;
  • Operational incident resolution.
• Identify trends, recurring issues, and improvement opportunities.
• Participate in performance review meetings with 3PL partners.
• Implement and monitor action plans aimed at improving service and reducing costs.

Coordination and Communication

• Act as the primary liaison between internal teams, including procurement, customer service, sales, and finance, as well as logistics partners.
• Ensure effective communication regarding operational priorities, delays, and issues.
• Maintain strong relationships with 3PL partners and carriers.
• Support continuous improvement projects and logistics transformation initiatives.

Compliance and Continuous Improvement

• Ensure compliance with internal procedures, company policies, and applicable regulatory requirements.
• Participate in the development, improvement, and documentation of operational processes.
• Identify and implement solutions aimed at improving operational efficiency, service quality, and customer satisfaction.

Profile Sought

Education and Experience

• College diploma or university degree in logistics, supply chain management, administration , or a related field.
• Minimum of 10 years of experience in a logistics, transportation, distribution, or warehouse management environment.
• Experience in managing or coordinating 3PL providers, a significant asset.
• Experience in a manufacturing or distribution environment, an asset.

Technical Skills

• Excellent knowledge of inventory management, warehousing, distribution, and transportation processes.
• Good mastery of ERP and WMS systems such as SAP, Oracle, Microsoft Dynamics, Manhattan, or equivalent.
• Excellent mastery of Microsoft Excel and data analysis tools.
• Good knowledge of logistics performance indicators such as OTIF, Fill Rate, Inventory Accuracy, and SLA .
• Ability to analyze operational data and identify opportunities for optimization and cost reduction.

Behavioral Skills

• Excellent organizational and priority management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and partner relationship management skills.
• Rigor and attention to detail.
• Ability to thrive in a dynamic environment with multiple simultaneous priorities.
• Spirit of collaboration and strong customer orientation.
• Autonomy and ability to make decisions in an operational context.

Languages

• Excellent mastery of French , oral and written.
• Functional to advanced English in order to communicate effectively with logistics partners in Canada and the United States.

Travel

• Availability to travel occasionally within Canada and the Unite