Region Technical Manager

Job Description

Responsibilities

Drives consistent execution of technical standards in the field through regular branch visits, in-field service rides, and hands‑on coaching to Canadian operations, sales and Care teams on agronomic and horticultural elements of service delivery.

Assist Branch Management in diagnostic problem solving concerning strategic operations, training needs, customer program development, and fleet/equipment utilization. Conducts in‑branch observations and ride‑alongs to assess technician performance and application quality. Delivers real‑time coaching to Branch Management and technicians to improve execution.

Participates in on‑property program assessment for compliance and service delivery performance to provide guidance and direction needed to improve branch performance.

Aligns corporate strategies to establish regional chemical programs and financial goals with branch service programs/standards.

Verifies branch compliance with environmental, safety, and chemical use policies for reporting, planning and financial budgeting, and regulatory compliance. Identifies skill gaps and delivers targeted retraining at underperforming branches. Develops simple, field‑ready training tools for frontline leaders

Assists in the development of customer communication requirements to meet the needs and ensure local, provincial, and federal regulatory compliance.

Conducts annual supplier evaluations and strategic sourcing reviews to determine vendor and product selection for service delivery programs.

Oversight of branch service product and equipment purchasing.

Monitors and assesses chemical expenditures to guide Branch Management on chemical budgeting and usage.

Provide service product and pricing expertise to commercial staff and assist in key account reviews, including tender bids.

Provides leadership and representation relative to industry trade association, government and public relations.

Partners with academia and vendors to seek innovative solutions to current and future needs.

Provide branch support that facilitates both English and French communication needs.

• Customer Focus – Building strong customer relationships and delivering customer‑centric solutions.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Accountability – holding self and others accountable to meet commitments.
• Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Field Coaching & Influence – Builds capability and drives behavior change in Branch Managers and technicians
• Regulatory & Compliance Leadership – Ensures adherence to provincial and federal standards across all operations
• Business & Operational Acumen – Makes decisions that balance service quality, compliance, and cost efficiency

Education and Experience Requirements

• Post‑secondary diploma in Agronomy, Horticulture, Soil Science, or a related field required; Bachelor’s degree preferred. An equivalent combination of education and relevant agronomic experience will also be considered.
• Minimum of 3–5 years of agronomic technical experience supporting branch‑based service operations, including developing product‑use specifications and applying agronomic expertise to support marketing, sales, and customer service functions.
• Demonstrated ability to transfer technical and product knowledge through training, coaching, and field support to operational and sales teams
• Have, or ability to obtain, all service specific pesticide licenses and related accreditations from the province of residence.
• Valid, permanent driver’s license from province of residence. Current liability auto insurance required.
• French language capability preferred.

Knowledge, Skills, and Abilities

• Deep working knowledge of agronomy, horticulture, and soil science, applied in real‑world service delivery environments.
• Strong understanding of Canadian federal and provincial regulations governing pesticide, fertilizer, and chemical use, including licensing, application restrictions, and compliance requirements.
• Ability to interpret regulatory requirements and translate them into clear, executable expectations for branch teams.
• Proven ability to teach and transfer technical knowledge to frontline employees with varying levels of experience.
• Skilled at breaking down complex technical information into simple, practical guidance for technicians and Branch Management.
• Experience developing and delivering hand