Manager, Demand Planning

In this role you will: Demand Forecasting & Inventory Strategy

Own the 12-to-18-month rolling demand forecast across all channels (retail, wholesale, DTC) and both countries (Canada and US), at the SKU and category level required for planning

Partner with Sales, Marketing and Product/Merchandising teams on the consensus forecast, promotional planning, demand signals, and lifecycle decisions

Build and maintain the baseline forecasts and the customer-specific forecasts for retail and wholesale partners

Own the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team

Set inventory targets, safety stock policy, reorder points, and lead-time assumptions across channels and DCs to balance service level with working capital efficiency

Champion the planning for New Product Introductions (NPI) and End-of-Life (EOL) transitions to maximize sell-through and prevent dead stock

Identify operational implications of marketing campaigns and site changes in partnership with the Marketing Team

Sales & Operations Planning (S&OP)

Own the end-to-end S&OP process, including the monthly executive S&OP meeting, the pre-S&OP demand reviews, and the consensus forecast that aligns Sales, Brand, Merchandising, and Finance with operational supply

Manage service levels, inventory health, landed cost across channels, the operating cadence and the operational metrics that span demand and supply in partnership with the Supply Chainteam

Translate validated demand into firm Purchase Orders with target Cargo Ready Dates (CRDs); hand off to the Manager, Supply & Inbound Operations for execution

Performance & Cost Management

Build the disciplines of a maturing enterprise including planning cadence, templates, SOPs, and reporting infrastructure that allow the function to scale with volume rather than headcount

Own the demand planning KPI scorecard: forecast accuracy and bias by channel, in-stock rate, inventory turns, weeks of supply, aged and excess inventory %, working capital impact, purchase order accuracy

Manage total inventory investment to plan; partner with Finance on working capital, inventory provisions, and the inventory line of the operating budget

Continuously improve forecasting methodology, tools, and the data inputs that feed them

Drive the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team

Team Leadership

Lead, coach, and develop Demand Planners to support Retail, Digital, and wholesale channels; build a culture of analytical rigor, curiosity, and accountability

Set clear goals, priorities, expectations, and performance standards for direct reports

Foster a strong culture of collaboration and teamwork actively removing roadblocks and proactively developing the team to be highly cross functional

Report on forecast accuracy, inventory health, inventory working capital impact, and supply commitments to the COO and broader leadership team.

The Qualifications and Experience we like to see:

University Degree in Supply Chain Management, Business, Engineering or related discipline

3+ years in demand planning, supply chain planning, or commercial finance roles, with at least

Demonstrated experience planning across multiple channels (retail, wholesale, DTC) and ideally both Canada and the US

Track record of building or scaling a demand planning function in a high-growth environment

Strong fluency in spreadsheet (Excel or Google Sheets) fluency

Strong statistical and quantitative fluency with a comfort level in understanding signal vs noise, along with advanced Excel or Google Sheets skills

Strong financial fluency, comfortable owning the inventory line of the budget and partnering with Finance on working capital and margin

Experience with demand planning platforms that are rightsized for eCommerce-first technology stacks such as Shopify and Fulfil.io

Why our team members enjoy working at Silk & Snow:

We prioritize diversity and inclusivity in our company culture

Growth opportunities with an emphasis on hiring from within

You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training

You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development

We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off

Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period

Make a meaningful impact on our customers' sleep habits, contributing