Leasing Manager

Townline is an industry-leading Vancouver-based real estate developer with over 40 years of experience creating thoughtfully designed homes and communities across British Columbia. From townhomes and high-rise towers to mixed-use and alternative housing solutions, Townline is known for its commitment to quality, innovation, and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing teams, Townline is involved in every stage of the development process.

We are seeking a Leasing Manager to join our team in Victoria. The successful candidate will bring strong leadership and relationship-building skills while supporting the continued growth of our residential portfolio.

General Duties and Responsibilities of a Leasing Manager may include, but are not limited to:

Property Tours and Showings:

• Schedule and conduct suite and community tours for prospective residents.
• Highlight property features and amenities during tours.
• Follow up with prospective residents to answer questions and address concerns.

Prospect and Resident Communication:

• Serve as a primary point of contact for prospect, applicant, and resident inquiries throughout the leasing process.
• Respond to phone calls, emails, and written correspondence promptly and professionally.
• Communicate leasing requirements and move-in details to prospective and incoming residents, including deposits, resident insurance requirements, move-in inspections, and elevator booking procedures.

Lease Documentation and Coordination:

• Prepare lease agreements, addendums, and other leasing documents accurately and in a timely manner.
• Review lease terms and conditions to ensure compliance with company policies and regulations.
• Coordinate lease signings and ensure all required signatures and documents are obtained.

Application Screening and Processing:

• Process rental applications and conduct background and credit checks.
• Communicate leasing requirements and application procedures to prospective residents.
• Database Management and Recordkeeping

Administrative Support:

• Support the leasing team with day-to-day administrative tasks, including filing, document preparation, and record management.
• Provide administrative support that helps ensure smooth and efficient leasing operations.

Team Management and Leadership:

• Oversee the leasing team’s day-to-day activities, coordinating schedules, assigning tasks, and ensuring appropriate coverage for tours and prospect inquiries.
• Provide training, coaching, and ongoing support to strengthen leasing skills, property knowledge, and customer service.
• Monitor lead follow-up, application progress, and database accuracy to ensure consistent execution of leasing procedures.
• Support the team in meeting leasing targets by reviewing performance, identifying challenges, and recommending improvements.
• Foster a positive, inclusive team environment that encourages collaboration, accountability, and open communication.
• Provide regular updates to management on team performance, staffing needs, and issues requiring additional support.

Requirements:

• Valid Rental Property Management License issued by the BC Financial Services Authority (BCFSA)
• Minimum 3-5 years of progressive experience in residential leasing, property management, or a related field.
• Proven experience leading, coaching, and developing leasing or customer service teams.
• Familiarity with Yardi, CRM Flex, or similar software preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends and evenings.
• Reliable transportation
• Ability to work flexible hours, including evenings and weekends, to support leasing activities and resident events as needed.