Customer Support Agent at Fairstone Bank

4 days ago

Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada Fairstone Financial Inc. Full-time

Contribute to Fairstone Bank's success by becoming a Branch Support Representative, where your skills in customer service and problem-solving will shine. Guaranteed 37.5 hours in a vibrant team setting awaits you. In this role, you will respond to internal service requests while assisting branch representatives with client accounts. Acting as a liaison, you'll manage communication and ensure alignment across departments while supporting loan application workflows. Your analytical abilities will help address inquiries and enforce compliance with company policies. Key Responsibilities:

  • Address service requests promptly for Fairstone employees
  • Assist with managing client accounts and loan applications
  • Support account adjustments and troubleshooting
  • Act as a liaison for centralized department requests
  • Evaluate issues and direct them for resolution
Requirements:
  • Minimum 1 year experience in customer service or call centers
  • Understanding of compliance standards
  • Bilingual in French (70%) and English (30%)
  • Strong computer skills and analytical mindset
  • Attention to detail and accuracy in communications
Leverage your customer service expertise to excel at Fairstone Bank in this key support role. #J-18808-Ljbffr