Intermediate Bilingual Property Field Claims Adjuster, Hybrid

3 weeks ago

Ottawa, Canada Xpera Full time
Description

We are currently looking to add an Independent Intermediate Bilingual Property Field Claims Adjuster to our team

Why should you consider a career with ClaimsPro?

  1. You will be part of a team of professional independent adjusters from across Canada.
  2. Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
  3. You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
  4. You will be supported by experienced local claims support, centralized after-hours support, and dictation services.
  5. Your claims load is driven by senior executives and business development staff from coast to coast.
  6. Your workload is balanced, and you will be compensated for your billable hours.
  7. You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
  8. Enrollment in CIP courses is of benefit.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day-to-day activities to be completed while allowing efficient and effective progress of file management activities.

Responsibilities:

  1. Prompt contact and follow up with policyholders and claimants.
  2. Investigate the cause and report to clients with solid recommendations.
  3. Using supplied technology (e.g., Docusketch), scope and establish quantum of damages.
  4. Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
  5. Throughout the claims process, provide a high level of customer service to clients and the insured.
  6. Participate and share ownership and responsibility for after-hours customer service requirements when required.
  7. Perform duties assigned to him/her in compliance with established work standards, policies, and procedures.

Minimum Educational & Knowledge Requirements

Completion of high school education; University degree or post-secondary education related to insurance will be given preference. Ongoing commitment to education and learning, preferably pursuing CIP designation. Proficient in the use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

Prior experience in desktop or field claims adjusting, in property. Equivalency in a combination of education and experience will be considered.

Competencies required to succeed:

  1. Proactive in finding resolutions, with a sense of urgency and responsiveness.
  2. Effective analytical skills including identification of cause-and-effect dynamics.
  3. Able to draw valid conclusions and effectively communicate them.
  4. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  5. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  6. Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
  7. Must have people skills with a bias towards building relationships with own team and claims stakeholders.
  8. Proficient with computers and current technology.
  9. Effective written skills including grammar and those of a technical nature.
  10. Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to the audience.
  11. Excellent customer service skills and ensure that all inquiries are effectively dealt with in a timely manner.

Qualifications and Experience:

Minimum of 3 years’ experience. Ongoing commitment to education and learning. Effective analytical skills, including identification of cause and effect dynamics. Good investigative manner. Able to draw valid conclusions and effectively communicate them. Adjuster’s license, or currently pursuing CIP designation. Bilingualism is an asset (fluency in French and English). Advanced communication skills including: effective written skills including those of a technical nature, effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to the audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Strong commitment to ongoing education and learning.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

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