Global Program Administrator

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join usJob DescriptionWe are looking for an experienced Global Program Administrator with project management skills and working knowledge of Rockwell Automation products to help drive adoption of Rockwell Automation's products & services and interact with customers to ensure quality of deliverables. You will report to the Director, Program Management and Industry Technology Office and will be working on a remote basis in Alberta.Your ResponsibilitiesYou will provide the best customer experience to our customers across the various global OEM/SI's in helping build the required solution for our new greenfield facilities.Provide administrative support for critical demand orders for select customers.Maintain and update customer data and generate reports to support local office sales teams.Understand and manage expectations of internal and external stakeholders to achieve project success and strengthen Rockwell's partnership with the End User and the supplier ecosystem that includes OEMs, SIs and RA distributors.Demonstrate commercial experience and aptitude working directly with End User Customers, RA OEM Team, RA Sales Team & RA Distribution Team.Proactively track orders to ensure there is no delay in delivery across the various stakeholders, with a single point of contact for this order to our customer.Measure success by customer experience feedback and the project delivery timeline; ensure financial tracking; help manage and track concession / rebate accounting process for RA orders as applicable on the project.Develop, engage and grow RA share using program management discipline and tools.Work with, lead & coach remote and diverse Global Teams and collaborate with individuals at various levels within an organization.Identify and mitigate commercial and technical risks. Facilitate and document meetings internally with the Sales team and externally with End User and OEMs and SIs.Work with the RA Quality Leads, planners and Product Business Units to manage product quality issues as required, supporting sales personnel and interacting directly with some customers.Support DCRM Platform and utilize Microsoft Tools for data mining and reporting. Access regional SAP and PowerBI tools to query critical parts. Interact with customer care personnel within the GPO organization. Identify specific customer orders that require immediate attention.Coordinate with distributors for RA deliveries to specific customers; coordinate internal/external meetings and small events; assist with travel logistics where needed.The Essentials - You Will HaveBachelors degreeThe ability to travel 10% of the timeLegal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.The Preferred - You Might Also HaveBachelors degree in business administration, finance, marketing, engineering, or a technical disciplineTypically requires no previous professional experienceExperience in administrative support; Microsoft Office Suite experience; proficient in using email, Microsoft OutlookExcellent organization and communication skillsExceptional interpersonal skills; fluent in EnglishProblem-solve and respond to unique situations in an appropriate mannerTake initiative and use sound judgment to complete tasks innovativelyBe responsive, proactive and provide attention to detailPerceive the purpose of a project and work towards the end goalKnowledge of Rockwell Automation products and servicesExperience with SAP and SharePointUnderstanding of the Rockwell Automation organization from distribution and sales to product & servicesExperience in commercial awareness and understanding of interfacing with End User and OEM customersProject Management Professional (PMP) certification or formal training in Project Management is highly desirableWhat We OfferHealth Insurance including Medical and DentalHealth Care Spending Account (HCSA – dependent on the plan chosen)Employee Assistance Program (EAP)Retirement plansPaid Time offVolunteering Time offEmployer Savings Plan Matching (RRSP, TFSA, and EPSP)Employer Paid DC PensionMaternity and Parental Leave Top-UpFitness Reimbursement ProgramFlexible Work ScheduleWe are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Automation Machinery Manufacturing #J-18808-Ljbffr