Service Technician- Kamloops, BC

At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.Why Join Our Team?Competitive wage & health benefitsHealth Spending Account (Flex Spending Account or Health Spending Account)*3 weeks paid vacationStrong company culture & core valuesRRSP matching program*Education support, factory, & in-house training to ensure successOpportunity for advancementTravel opportunities in Western CanadaWork primarily indoorsSmartphone, uniform, specialty tools, & company vehicle provided for business use*Applicable once eligibility requirements are metPosition SummaryAs a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has a malfunction with their machine, it is up to DSL to ensure that they are up and running as soon as possible; their business often depends on it. DSL supplies every technician with the most up to date technology in the industry, including smartphones and operating on cutting edge cloud-based software. With over 100 employees and 4 offices across 4 provinces, and over 100 years of experience, DSL can offer a career that is stable, challenging, and rewarding.What you’ll do:Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grillsInteracting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous mannerResponding quickly and efficiently to service callsProviding customers with telephone support for troubleshootingAssessing and completing repairs quickly, efficiently, and accuratelyEffectively handling service requests and work orders on DSL’s Android appMaintaining an orderly and accurate parts inventory in your personal DSL vehicleTraining other technicians on preventative maintenance and service proceduresResponding to on-call service emergencies on select evenings and weekendsWhat you’ll need:Refrigeration Journeyman or Apprentice (minimum 2nd year level or equivalent experience).Experience in a technical role with a high level of customer interaction is preferredExperience working in refrigeration, appliance repair, mechanical or electrical fields is beneficial, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electro freeze, or Stoelting)Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concernsMust be smartphone and tablet literate, with the ability to learn and navigate new software quicklyMeticulous and detail-orientedMust be able to communicate effectively in English, both written and verbal. Any second language an assetTravel Requirements:Valid Class 5 driver’s licenseLocal travel is required on a daily basis, with occasional travel throughout various nearby communities and towns. Company vehicle and gas card are supplied by DSLExtended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.Learn more about us at dslinc.com. To apply, submit your resume & cover letter to hr@dslinc.com with the position title included in the subject line. We thank all applicants for their interest, only those selected for an interview will be contacted #J-18808-Ljbffr