Service Advisor

2 weeks ago

Kamloops, Canada Kamloops Kia Full time

_**An excellent opportunity with a quickly growing, dynamic business **_

The Cam Clark Auto Group is seeking a **Service Advisor **for our **Kamloops Kia** location.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well

**You will be accountable for**:

- Greeting customers and offering excellent customer service from intake to release of their vehicles.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering phone calls and assisting walk-up customers.
- Determining and identifying car issues based on customer description and vehicle condition.
- Translating customer-reported problems to actionable work orders for technicians to complete.
- Ensuring that automotive work provided to customers meets company quality standards.
- Invoicing and collecting payment from customers for services rendered.
- Handling and resolving customer complaints regarding services.
- Maintaining customer records and entering data into computer databases.
- Other duties as assigned.

**To be successful in this role, you must have**:

- A valid driver’s license and clean driver’s abstract.
- Must have previous experience in the automotive industry
- High School Diploma, G.E.D. or equivalent.
- DMS experience, specifically PBS is considered an asset.
- Attention to detail, prioritization skills and time management.
- Strong computer skills.

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Kamloops, BC V2B 2X5: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your salary expectation?
- Are you available to work on Saturdays?

**Experience**:

- service advisory or related: 1 year (preferred)

Licence/Certification:

- driver's license with clean driver's abstract (preferred)

Work Location: In person

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