Infrastructure Analyst

OverviewOur Client, a Agriculture Products company, is looking for an Infrastructure Analyst - Field Services for their Grimsby, ON location.ResponsibilitiesProvides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.) to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities require a basic technical background and are fairly administrative in nature.Monitor and manage the mainframe job network; restart and make decisions from pre-defined options to resolve problems.Document recording and distribution; maintain process logs and related records.Typical responsibilities include logging statistics, reporting problems, updating data, maintaining documentation or procedures, and distributing reports.Maintain equipment, supplies, and data supporting processes or operations; schedule routine equipment maintenance, monitor inventory, and interact with suppliers.Perform/monitor processes or operations that are reasonably stable, often requiring choices between several options.Provide onsite deskside support to the Grimsby location as needed, including imaging computers and resolving standard trouble tickets from ServiceNow queues.Communicate effectively by email and maintain basic documentation and records; update assets in Asset Center and follow unit-specific processes.Documents/Records/FilesContact listsProcess logsProblem incidence reportsCustomer information updatesPurchase ordersInventory, maintenance or other service recordsConfiguration and utility filesProblem recognition and resolution documentationKB articles and unit-specific procedures followed for problem resolutionRequirementsAbility to use standard desktop applications such as Microsoft Office and basic intranet/internet toolsKnowledge of computer security policies and general security conceptsKnowledge of computing and networking concepts and fundamentalsDegree in an Information Technology discipline or equivalent experience; high school diploma or equivalentIT experience and/or business experience (Less than 1 year); 1 year or more IT experience preferred, but recent graduates will be consideredPython experience is preferred; willingness to learnWhy Should You Apply?Health benefitsReferral programExcellent growth and advancement opportunitiesAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr