Servicing Analyst, Bilingual

5 days ago

Montréal QC, Canada Insight Global Full time

Bilingual Servicing Analyst Montreal, Hybrid 1x per week on Tuesdays 12 Month Contract to Hire Required Skills & Experience• 1-3 years of a relevant experience and post-secondary degree in a related field of study desirable or an equivalent combination of education and experience -- Commerce or Finance• Bilingual - fully fluent in French and English• Experience dispersing money via direct transfer, wire transfers, SWIFT, or other methods• Ability to calculate fees and interest• Knowledge and understanding of the business unit's products and services, processes, and controls• Knowledge of standard desktop applications and department systems and applications• Strong communication skills both written and verbal• Ability to manage time effectively and prioritize tasks• Self-starter with an eager attitude to learn and grow in an exciting and fast-paced work environment• Ability to work Monday to Friday, 11am - 7pm EST. Nice to Have Skills & Experience• Experience working in a banking or enterprise-level financial institution• Experience working on LoanIQ• Exposure to syndicated loans Experience in corporate and commercial lending and loan servicing Job DescriptionInsight Global is looking for a Servicing Analyst to join the team with one of our large banking clients in the downtown Toronto area on a 1-year contract. The successful candidate will be responsible for the following:• Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.• Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.• Addresses customer services issues according to established parameters, escalating as required• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities• Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements• Investigates and addresses specific customer issues• Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required• Supports the development of tools and delivery of training focused on delivering business results• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting• Collaborates to execute loan servicing and monitoring requests Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.

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