Quality Assurance Analyst

1 week ago

Montréal QC, Canada Air Canada Full time

Description



Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.


We are seeking a Quality Assurance Accessibility Analyst to join our IT Quality Assurance team. The successful candidate will be responsible for conducting audits and assessing our products and services according to regulatory requirements or guidelines, including the Canadian Transportation Agency's Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Accessible Canada Act (ACA) and the Web Content Accessibility Guidelines (WCAG) 2.2. The candidate will provide feedback and recommendations for improvements, report non-compliance, assist in the production of reports, and ensure that our offerings meet accessibility standards and provide an excellent user experience for people with disabilities.


Candidate who self-identifies as a person with a disability and/or has first-hand knowledge or experience living in and/or working with a person with a disability is considered an asset.


The Quality Assurance Accessibility Analyst"plays a crucial role in ensuring the quality, reliability, and performance of Air Canada products and services.


As a QA Accessibility Analyst, you will evaluate and audit our products and services to ensure compliance with accessibility guidelines. You will identify and report non-conformance to regulatory controls and propose recommendations to remove accessibility barriers. You will be part of a dynamic team of individuals sharing a common vision to enhance and better Air Canada products in line with Air Canada's Accessibility Plan.



Responsabilities:


Analytical skills:
Execute and maintain the QA process for Accessibility Testing
Evaluate the outcomes of testing according to expected results and produce reports.
Provide recommendations on product and service improvements.
Work with the QA Manager to maintain the Accessibility Test Strategy and provide QA Service improvement recommendations to the QA Centre of Excellence team.
Communication and collaboration skills:
Report non-compliance to regulatory controls and assist in the production of reports to various stakeholders.
Collaborate with the IT QA Manager and other cross-functional team members to help drive change by participating in focus groups or sharing your observations and experience while using Air Canada products and services.
Documentation:
Document and maintain test artifacts.
Log defects and steps to reproduce the issues providing detailed feedback on end user experience and impact.
Support the production of test reports to identify conformance levels to various stakeholders.
Qualifications
1-2 years of QA experience or equivalent
Experience with accessibility testing and auditing: The candidate should have knowledge of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Accessible Canada Act (ACA), and the Web Content Accessibility Guidelines (WCAG 2.2).
A passion for improving the user experience for people with disabilities: The candidate should have a personal interest in making Air Canada products and services accessible and user-friendly for people with disabilities.
Working knowledge of adaptive tools and technology and the ability to use them: The candidate should be familiar with the use of adaptive tools and technology that can enhance the accessibility of Air Canada products and services and can use them to execute their job functions.
Linguistics Competencies: The Candidate must be bilingual in both English and French with strong communication skills.
Other relevant information:
If you don't see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
If you are experiencing difficulties applying online, you may send your resume and any other relevant documentation to this inbox: talent.acquisition@aircanada.ca . Please ensure that the position name and number are included in the subject of the email.
Conditions of Employment:
~ Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements
Bilingual (English and French)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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