Associate Director, Change Management

3 weeks ago

Old Toronto, Canada Royal Bank of Canada Full time
Job Summary

Job Description

What is the opportunity?

The Associate Director will be primarily accountable to define strategy, lead and execute end-to-end change management (process, technology and people) for an assigned set of strategic initiatives. The incumbent will develop change management approach and solid plans for selected portfolio of projects and provide high-level oversight on other projects, inclusive of process and controls impact assessments, training and communication schedules (as applicable) and support the design of the target state processes.

The incumbent will play a key role in helping RBC IS achieve target outcomes by ensuring complete adoption of target processes and controls across a broad group of internal and external stakeholders.

What will you do?
  • Lead the development and implementation of OCM methodology, strategies and plans to support large to medium scale projects.
  • Complete stakeholder analysis, organizational impact, change readiness assessments and integration plans into communication and training to drive adoption of changes being introduced.
  • Change Management Lead for across several strategic initiatives that will help position RBC IS as the clear leader in our chosen products and client segments
  • Lead end to end change impact assessments (including current vs. target state process documentations, controls and associated risks, if any).
  • Develop a change management plan that will enable the implementation of process and controls changes across a broad group of internal and external stakeholders and support change management efforts for external clients as required.
  • Develop and implement OCM strategies and plans to mitigate risks and successfully transition impacted stakeholders through the changes, including the implementation of communication, engagement, change leadership, training, and resistance management strategies and plans and oversee OCM execution, including measuring the outcomes to assess effectiveness of the overall change management strategy.
  • Partner with senior leadership and stakeholder groups to understand, document and inform change management needs, and develop an effective change management strategy and plan that will enable the implementation of enhanced process and controls changes across a broad group of internal (Operations, Client Success) stakeholders and support change management efforts for external clients as required, while evaluating potential significant improvements to existing processes, methods and applying best practices.
  • Lead and manage a team of employees, including providing guidance, feedback and coaching to support their professional development.
  • Serve as a liaison between team members and upper management, communicating company policies, changes and updates effectively
  • Conduct regular one-on-one meetings with team members to discuss progress, provide support, and address any concerns
What do you need to succeed?

Must-have
  • Minimum 5 years in Leadership/Management role, across functional business experience/exposure, IS preferred
  • 7+ years financial industry experience specifically in and Investor Services/Fund Administration industry
  • Thorough operational knowledge of Fund Accounting/Custody/Shareholder Services and applicable systems (e.g. W360, Unitrax, Milvus, Trust & Gplus etc), processes, procedures, policies and operations
  • 3+ years of broad Change Management and Project Management experience (equivalent combination of education and experience will be considered)
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
  • Working with an exciting, close-knit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Excellent career development and progression opportunities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
Job Skills Adaptability, Business Appraisals, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-02-26

Application Deadline: 2024-04-29

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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