Claims Processing Help Desk Associate
5 days ago
Join our team as a Claims Processing Help Desk Associate, where your dedication to customer satisfaction and keen analytical skills will help streamline our claims processes. In this pivotal role, you will be the go-to expert for customers seeking assistance, ensuring every interaction is handled with professionalism and empathy. Your contributions will directly impact the overall claims experience and the efficiency of our services. Key Responsibilities Respond promptly to customer inquiries related to claims processing via phone, email, and chat channels. Guide customers through the claims submission process, providing clear instructions and support. Troubleshoot and resolve issues, escalating complex cases as necessary to maintain high satisfaction levels. Maintain accurate and detailed documentation of all customer interactions and claims resolutions. Collaborate with cross-functional teams to identify workflow improvements and enhance customer experience. Stay updated on company policies, procedures, and best practices for claims administration. Deliver proactive communication to customers regarding claims status and timelines. Required Skills and Qualifications Exceptional written and verbal communication skills, with a dedication to clear and empathetic customer service. Experience in claims processing, help desk support, or a customer-facing role in a similar environment. Strong analytical thinking and problem-solving abilities, with a focus on accuracy and attention to detail. Comfort working in a fast-paced, dynamic remote environment while managing multiple tasks efficiently. Proficiency with customer relationship management (CRM) software and digital communication tools. Ability to manage sensitive information with discretion and uphold confidentiality standards. Self-motivated, resourceful, and adaptable team player. Preferred Qualifications Experience working in insurance, healthcare, or financial services claims processing. Previous remote work experience or familiarity with distributed teams. Bilingual proficiency is a plus. #J-18808-Ljbffr
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Remote Claims Processing Specialist
5 days ago
Vancouver, Canada Treasure's Academy LLC Full timeA leading educational service provider is looking for a Claims Processing Help Desk Associate to enhance customer satisfaction through effective communication and problem-solving skills. This position will involve guiding customers through claims processes, troubleshooting issues, and maintaining documentation. Ideal candidates should have experience in...
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Claims Manager
1 week ago
Vancouver, Canada Royal Claims Services Ltd. Full time**Overview**: Royal Claims Services is actively seeking a proficient Claims Manager to join our dynamic team. In this pivotal role, you will lead our claims team in handling a variety of loss types across different lines of business. As a Lloyd's approved Third-Party Administrator (TPA), or a DCA as we are now called, that has been involved in the Lloyd's...
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Casualty Claims Examiner
6 days ago
Vancouver, Canada Specialty Claims Canada Full time**Specialty Claims Canada** **“Specialty Claims” **is the in-house claims management department of Specialty Programs Group Canada “SPGC”. Specialty Claims prides itself on managing claims on behalf of the Cansure, Beacon and i3 brands. We manage claims for both our Canadian and London based market partners under a delegated authority. It is the...
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Help Desk Technician
1 week ago
Vancouver, Canada Uniserve Communications Corporation Full time**Uniserve Communications Corporation** Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized...
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Road / Independent Adjuster
6 days ago
Vancouver, BC VC E, Canada Royal Claims Services Full timeRoyal Claims Services Ltd. is a Canadian Third-Party Administrator (TPA) handling complex and specialty commercial claims on behalf of domestic insurers and the Lloyd's market. As we continue to grow, we are building out a dedicated road adjuster function and are looking for an experienced, self-directed adjuster to help shape this new arm of our company.The...
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Junior Claims Examiner
14 hours ago
Vancouver, Canada Specialty Claims Canada Full time**INTRODUCTION** Specialty Program Group Canada (SPGC) is a fast-paced insurance Managing General Agency (MGA) that provides innovative underwriting solutions for our network of brokers across Canada through our trade brands: Cansure, Beacon, i3 Underwriting, and Specialty Claims Canada. Our success as Canada’s largest MGA is based on our innovation,...
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Help Desk Support at Home
1 week ago
Vancouver, Canada Revelle Bridal Full timeThis role includes the following responsibilities: Takes ownership of issues and ensures customer satisfaction Provides support and guidance to end users in the use of IA’s PC and telecommunication services Assigns more complex problems to 2nd Level support for advanced solutions Identifies efficiencies to make IA’s PC environment easy to use, manage and...
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Systems Specialist
15 hours ago
Vancouver, Canada Dyrand Full time**Company Description** Dyrand Systems is more than an IT provider; we are committed to delivering proactive, secure, and personalized managed IT services for local businesses. Our team of dedicated experts takes a client-first approach, helping organizations stay focused on what they do best. We are proud to be the trusted technology partner for companies...
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Front Desk Associate
2 weeks ago
Vancouver, Canada Covenant House Vancouver Full time**The Impact a Front Desk Associate can make**: The Front Desk Associate will be responsible for managing all incoming and outgoing people to Covenant House Vancouver. You will support our Youth and Staff by coordinating deliveries, assisting visitors and donors by providing connection to their appropriate contacts, and connecting donors with the appropriate...
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Help Desk Analyst
1 day ago
Vancouver, Canada Targeted Talent Full timeWe are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution. Responsibilities: - Providing First Level PC network and technical support to users on routine or...