Claims Processing Help Desk Associate
2 weeks ago
Join our team as a Claims Processing Help Desk Associate, where your dedication to customer satisfaction and keen analytical skills will help streamline our claims processes. In this pivotal role, you will be the go-to expert for customers seeking assistance, ensuring every interaction is handled with professionalism and empathy. Your contributions will directly impact the overall claims experience and the efficiency of our services. Key Responsibilities Respond promptly to customer inquiries related to claims processing via phone, email, and chat channels. Guide customers through the claims submission process, providing clear instructions and support. Troubleshoot and resolve issues, escalating complex cases as necessary to maintain high satisfaction levels. Maintain accurate and detailed documentation of all customer interactions and claims resolutions. Collaborate with cross-functional teams to identify workflow improvements and enhance customer experience. Stay updated on company policies, procedures, and best practices for claims administration. Deliver proactive communication to customers regarding claims status and timelines. Required Skills and Qualifications Exceptional written and verbal communication skills, with a dedication to clear and empathetic customer service. Experience in claims processing, help desk support, or a customer-facing role in a similar environment. Strong analytical thinking and problem-solving abilities, with a focus on accuracy and attention to detail. Comfort working in a fast-paced, dynamic remote environment while managing multiple tasks efficiently. Proficiency with customer relationship management (CRM) software and digital communication tools. Ability to manage sensitive information with discretion and uphold confidentiality standards. Self-motivated, resourceful, and adaptable team player. Preferred Qualifications Experience working in insurance, healthcare, or financial services claims processing. Previous remote work experience or familiarity with distributed teams. Bilingual proficiency is a plus. #J-18808-Ljbffr
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Remote Claims Processing Specialist
2 weeks ago
Vancouver, Canada Treasure's Academy LLC Full timeA leading educational service provider is looking for a Claims Processing Help Desk Associate to enhance customer satisfaction through effective communication and problem-solving skills. This position will involve guiding customers through claims processes, troubleshooting issues, and maintaining documentation. Ideal candidates should have experience in...
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Help Desk Technician
2 weeks ago
Vancouver, Canada Uniserve Communications Corporation Full timeUniserve Communications Corporation Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized...
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Help Desk Technician
2 weeks ago
Vancouver, British Columbia, Canada Uniserve Communications Corporation Full timeUniserve Communications CorporationUniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care...
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Help Desk Technician
2 weeks ago
Vancouver, British Columbia, Canada Uniserve Communications Corporation Full time $40,000 - $46,000Uniserve Communications CorporationUniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized...
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Help Desk Technician
2 weeks ago
Vancouver, British Columbia, Canada Uniserve Communications Corporation Full time $40,000 - $46,000Uniserve Communications CorporationUniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized...
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Help Desk Technician
2 weeks ago
Vancouver, Canada Uniserve Full timeUniserve Communications CorporationUniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care...
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Bilingual Help Desk Support
1 month ago
Vancouver, Canada Environment and Climate Change Canada Full timeWho can apply: Persons residing in Canada living in the city of Vancouver or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...
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Help Desk Team Lead
4 days ago
Vancouver, Canada Canucks Sports & Entertainment Full time**Position**:Help Desk Team Lead - Aquilini Group **Department**:Information Technology **Reports to**:Director, IT Operations ***: This role will focus on: - Coordinating Help Desk team members in their daily duties of attending to customers and facilitating good customer service culture in team members - Delegating specific Help Desk responsibilities...
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Help Desk Officer
4 days ago
Vancouver, Canada BC NDP Full time**Job Summary**: Under supervision of the Data Director, the Help Desk Officer will support constituency outreach and fundraising activities using Data Team tools. **Job Duties**: - Work with constituencies and staff to provide and implement recommendations on improving tools and processes. - Investigate and resolve technical issues with BC NDP tools...
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Help Desk Analyst Level 2
2 weeks ago
Vancouver (Waterfront / Coal Harbour / Canada Place) Symbiotic Digital Full timeOn behalf of our client within the Federal Government we are recruiting for a L2 Help Desk Analyst to provide onsite IT support to clients in the Ottawa/NCR area. Job Description: The resource will be required to interpret information provided by clients to determine the exact nature of problems and to understand their needs and concerns. Analyze...
