Help Desk Technician

2 days ago

Vancouver, Canada Uniserve Communications Corporation Full time

Uniserve Communications Corporation Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care possible. At Uniserve, you will work with a team of talented dedicated people who have a high level of responsibility in an exciting and challenging business. Position Overview: The Help Desk Technician understands the importance of customer service and is able to resolve a variety of basic technical and administrative issues. The ideal candidate thrives in a fast-paced environment, excellent problem solving and has the ability to multi-task quickly and adapt to change. Help Desk Technicians work diligently to drive and maintain the highest level of customer experience and satisfaction, ensuring problems are resolved in a timely and respectful manner. Tasks and Responsibilities: Serve as the first point of contact for end users via email, calls, chat or tickets providing technical assistance and billing support for incoming queries and issues related to services such as email, hosting, connectivity and password resets. Triage tickets by prioritizing and entering as much detail as possible before escalating to appropriate teams, resolving if possible. Process orders, forms and applications for connectivity including telephony, transit and other services. Follow up with customers on orders where necessary and keep them up to date with their place in queue from confirmation to installation. Monitor a prioritized queue of various customer issues technical and non-technical. Ensure customers are aware of any service impacting events via updating the website, emails, phone calls or other mediums. Shipping and receiving of hardware for residential connectivity which requires being on site several times a week. Basic office duties while on site On site health checks for data center and associated hardware. Skills, Experience and Qualifications: Basic technical aptitude and fundamental understanding of information technology, including computer systems, networking and operating systems. Basic understanding of email systems, web hosting, internet services (cable/dsl/fibre) and VOIP. Must be fluent in English both verbally and written. Excellent communicator and team player. Ability to solve technical issues with courtesy and professionalism. Ability to prioritize and escalate effectively in high pressure situations. Strong focus on accountability and ownership. Previous experience in a managed services company or internet services provider is an asset. Benefits and Perks Competitive salary starting at $40,000 and benefits package(s). Dynamic team-oriented environment. Opportunity for quick career advancement. Note:   Candidates must be legally able to work in Canada. Only qualified candidates will be contacted for an interview . Interviews will begin at the end of January 2026 Powered by JazzHR

  • Help Desk Technician

    2 days ago

    Vancouver, Canada Uniserve Full time

    Uniserve Communications CorporationUniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care...

  • Help Desk Technician

    2 days ago

    Vancouver, British Columbia, Canada Uniserve Communications Corporation Full time

    Uniserve Communications CorporationUniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care...

  • Bilingual Help Desk Support

    7 days ago

    Vancouver, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Vancouver or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Help Desk

    1 week ago

    West Vancouver, Canada Aboriginal Computer Solutions Ltd. Full time

    **Help Desk / Bench Technician / Project Assistant** Are you looking to work for a company that offers an environment that allows you to have an impact on your future, a sense of ownership and to be able to see your own accomplishments? Do you enjoy working in a team environment? Would you like to work in a challenging and dynamically changing...

  • Lead Service Desk Technician

    2 weeks ago

    Vancouver, British Columbia, Canada SAIC Full time

    We are currently seeking a motivated, customer service-oriented Lead Service Desk Technician.This role will lead the Service Desk and serve as the direct escalation point for three other technicians assigned to support activities. Candidate must have at least 7 years of experience providing technical support. The position requires a positive customer-focused...

  • Product Support Specialist/ Help Desk Technician

    1 day ago

    Vancouver, Canada ScalePad Full time

    We're Hiring! We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading. What is ScalePad? ScalePad is a market-leading software-as-a-service (SaaS) with headquarters in Downtown Vancouver, BC,...

  • IT Help Desk Technician

    1 week ago

    Vancouver, Canada VC3 Full time

    **Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?** Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by**:Passionately Curious **We challenge the status quo, seek continual improvement and...

  • IT Help Desk Technician

    1 day ago

    Vancouver, Canada VC3 Full time

    **Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?** Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: - **Passionately Curious **We challenge the status quo, seek continual improvement...

  • Help Desk Technician

    2 days ago

    Vancouver, Canada iA Groupe financier iA Financial Group Full time

    **Employer**: iA Financial Group - **Office**: 988 Broadway West - **Location**: Vancouver, British Columbia - **Job category**: Information Technology - **Job ID**: JR10023443 - **Job type**: Permanent Job **Description**: **Quick Outline**: - Answering IT support calls for internal staff - Supporting users via phone - Good knowledge of Windows 10 and 11...

  • Help Desk Analyst

    1 week ago

    Vancouver, Canada Umbrella IT Services Full time

    Umbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own...