Repair Centre Clerk Lead

Repair Centre Clerk Lead (Calgary) Join to apply for the Repair Centre Clerk Lead (Calgary) role at Moneris. Your Moneris Career – The Opportunity: As a Repair Centre Clerk Lead, you will provide technical expertise and guidance to repair clerks, perform advanced testing, oversee small projects, improve processes, and deliver training. You will ensure timely issue resolution, support production goals, and communicate effectively with internal and external teams. Location: Calgary office – onsite. Reporting Relationship: Report to the Team Lead, Technical Repair Centre. Schedule: Monday to Friday; 8:30 AM–5 PM MST. Posting Type: Replacement position. Salary Range: $47,630 – $66,681 base salary. Posting Date: 1 day ago. Be among the first 25 applicants. What you’ll do Perform complex tests with several software applications and perform conformity and compliance tests. Act as the subject matter expert to other repair clerks on technical issues and offer diversified technical support. Ensure that all inquiries and requests are responded to in a timely manner; if an issue cannot be resolved within stipulated timeframes, escalate to appropriate team and track until resolved. Lead and oversee small‑scale projects, focusing on quality of outcomes / deliverables generally relating to expensive devices. Review devices, modules, and software, document any issue, analyze and determine root causes, and identify solutions. Communicate with internal and external teams. Develop and elaborate current processes to improve efficiency and train Repair Clerks. Support leads, team leaders and managers with administrative requirements. Prepare assessment and reports for leadership review (e.g., devices, applications and Key Injection processes) working with internal and external customers. Deliver training to team members on a variety of different products. Complete production work from Production Reporting ensuring units are processed per established quotas. What you bring High School Diploma. Minimum 5 years experience in a relevant role. Excellent interpersonal, written and verbal communication skills. Proficient with Microsoft Office (Word, Excel, Outlook). Ability to prioritize workload and multitask with strong attention to detail. Ability to lift objects/bin up to 40 lbs. Previous supervisory/leadership experience (nice‑to‑have). What you get Comprehensive Total Rewards Program, including performance‑based bonuses, flexible benefits from day one, and choice of HSA or PSA. Retirement planning support: profit‑sharing with company match and defined‑contribution pension plan. Growth & development opportunities: unlimited access to Coursera, mentorship programs, internal gig marketplace. Holistic wellness support: Employee & Family Assistance Program, 24/7 virtual healthcare, workplace wellness initiatives. Recognition and rewards: company‑wide recognition, exclusive banking perks from RBC & BMO, employee discounts. Find out more about work perks and benefits at Moneris.com/careers. AI Disclosure: We may use AI‑enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team. We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation, and intersectional identities. At Moneris we believe candidates bring experience to their work in many ways. Please share transferrable experience in your application. Referrals increase your chances of interviewing at Moneris by 2x. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other #J-18808-Ljbffr